Book Enterprise car rentals in Asheville

Reviews for Enterprise in Asheville

Recent reviews

Traveler rating

Excellent

17

Good

2

Okay

2

Mediocre

11

Poor

6

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car availableairport location

car was greatgreat experience

get the carcustomer service

staff was very helpfulgreat customer

pick up and dropgreat service

10.0

Excellent customer service and valueReviewed 2022 Jun 05

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10.0

Excellent attention and customer service!!!Reviewed 2022 Jan 14

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10.0

Great car, good price!Reviewed 2021 Nov 14

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1.9

My problem is with Kayak, not Enterprise. I requested a car from the airport. Kayak rerouted my request to a car rental 26 miles from the airport. luckily, Enterprise contacted me the day before so I could make other arrangements. Thumbs down, Kayak.Reviewed 2021 Oct 05

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1.9

I booked a vehicle and received a confirmation. I showed up to get my vehicle and was told they didn't have any.Reviewed 2021 Oct 04

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1.9

Got a call the day before trip saying the pickup location would be closed when we arrived. Said we would need to pick up at the airport. Cost would be 50% higher then added they had no cars.Reviewed 2021 Sep 28

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10.0

Be sure to decline the insurance offer. Kayak partners are cheaper. Also, you don't need the gas top off offer. $21.50 to refill the tank. I had a compact that only needed $10worth of gas.Reviewed 2021 Sep 14

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1.9

Took us longer to get our car, after standing in line then waiting on our car to be available, than it took us to fly from Fort Myers to Asheville. 1.5 hour wait. Totally, unacceptable!Reviewed 2021 Aug 24

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1.9

Location closed when I was supposed to pick up my rental. Had to pay a lot more at the airportReviewed 2021 Aug 22

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1.9

Car was not at airport to begin with, was at a satellite location. Took 2 hours to get there. Next, only car available was an abused Mustang. Not what I wanted. Car had exhaust leak, poor alignment, and stunk of pot, and a slow leak in a tire. Returned to satellite office to complain about the smell, they flushed ac with chlorine. Didn't help, the smell was back in 20 minutes. Eventually the tire went flat, no jack in the car. Waited 3 hours for roadside assistance to finally send someone (we were in the center of a small city). Agent on the phone for roadside assistance promised a different car, to be picked up at the airport. Drove half hour to airport next morning with donut tire, was told that I can not exchange there, I have to go to satellite office. Drove another half hour to satellite office with donut tire. Finally got a car closer to what I originally requested. Returning car to pay the bill and was surprised by the amount. Original price was supposed to be just $500. Now the total is $795. Could not stay and complain because we had to get to the airport for our flight. Will not ever rent from enterprise again, and I will advise anybody that mentions renting a car to avoid enterprise like the plague of a shady business that they are.Reviewed 2021 Jun 23

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2.0

Pros:That they called me to tell me there’s no carsCons:Have more vehicles availableReviewed 2021 Jun 08

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2.0

Cons:The car was not clean. Especially in these times that is very disappointing. We believed we were renting a vehicle from the airport location not the TUNNEL RD location 30 minutes away. This was a total pain. The taxi to the location cost us $45 dollars. We literally begged them to change our drop off location. We made no less then 5 phones, tried to speak with a manager to change our drop off location and all we were told was NO- GET AN UBER. We were left with no options, we TRIED to get an UBER and the Asheville Uber did not show up at 5:00 am as we suspected we wouldn't. We drove an unnecessary hour in the car prior to driving to the actual airport Enterprise location and leaving the car there. We new we were going to have a problem and the staff simply did not care.Reviewed 2021 Apr 21

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• What is the most popular rental car from Enterprise in Asheville?

  Premium (Buick Enclave or similar) is the most frequently booked rental car type from Enterprise in Asheville.

• How many car rental locations does Enterprise have in Asheville?

  Enterprise has 4 rental locations in Asheville. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Asheville Regional airport (AVL)?

  No (According to our data)

• Does Enterprise offer shuttle or airport pick-up services from Asheville Regional airport (AVL)?

  Yes