2.0
I reserved a car at 4:30 p.m, for pickup at 5:00 p.m. I was called at 4:50 p.m. to let me know that there were no cars available. Why does your system allow you to book a reservation when there are no cars available? Unacceptable.Reviewed 2023 Aug 29
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2.0
Totally terrible experience. Put in a rental request for Asheville airport and was given a Budget local airport pickup that turned out to be in a shopping mall a $60 ride away. Turned the car into the airport and got hit with a $250 additional charge. Customer service person are indifferent to outright hostile. Stay away from this company.Reviewed 2023 Jun 12
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4.0
The car smelled like "pot" and was not cleaned prior to rental. A previous renter had driven the car over 100 mph. The gas tank was not full with 294 miles left on the tank. I returned it with over 350 miles left in the tank. I mentioned the above items to the agent receiving the car and was told there was nothing she could do to correct the issues.Reviewed 2023 Jun 01
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4.0
Issue with reservation from kayak to budget Staff was friendly helpful but not familiar with unique kayak process to budget so getting the car took 30 minReviewed 2023 May 17
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4.0
We entered Asheville AIRPORT into the Search Box. When we got there the car was at Asheville DOWNTOWN. A 25 dollar and 30 min uber ride away. Not sure how this happened, but it was a show stopper since we had to return the car at Oh-Dark-Thirty to catch a 0600 flight. The lady at AVIS at the airport was FAB FAB FAB and hooked us right up with a car at the airport for almost the same price. Be very wary of the location of your car.Reviewed 2023 May 10
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2.0
Nothing was good. I was allowed to book a vehicle online but when I arrived there girl there told me they had NO vehicles! No apologies or suggestions for options.Reviewed 2023 Apr 25
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8.0
The outside of the vehicle, and both the in and outside windows were very dirty. Otherwise, the staff was very friendly, and the car was a good value.Reviewed 2023 Mar 13
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2.0
After booking a week ago got there and they didn’t have any cars available and I got stranded there had to pay an uber out, will not use them again.Reviewed 2023 Mar 10
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2.0
They did not have a car available even though I made a reservation. They did have a sign that said reservation does guarantee a vehicle. RidiculousReviewed 2022 Dec 22
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6.0
Nice car, staff was good. There was someone else’s gRbage in the trunk and I didn’t realize I had to have it back by noon on the last day I rented it so missed half the conference I flew down forReviewed 2022 Nov 13
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6.0
It was very difficult to find the office. It turns out it was inside a mall and there is no sign anywhere outside or inside the mall telling you where it is. We had to ask several workers at other shops in the mall - although we weren’t even sure it was even in there! Never had such a frustrating experience trying to rent a car. Once we found the counter everything went smoothly. The woman said they are not permitted to hang signage (!?)Reviewed 2022 Oct 28
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2.0
When I rented the car I told them I wanted to pick it up at the Ashville Airport. When trying to pick up the vehicle I was told that my car was at a different location. I had to get a taxi which I had to pay $55.00 for. Also the car was dirty and the gas tank was not full. I was told that I could not drop the car off at the airport without paying $250.00 fee. Because of My early flight I was forced to dod this. My experiance with Kayak Sucked Big time. I would never use Kayak again.Reviewed 2022 Oct 25
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