Book Dollar car rentals in Austin

Reviews for Dollar in Austin

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car was cleanfriendly staff

get the cargreat experience

car i reservedgreat value

rented the carnever rent

great pricecustomer service

2.8

Pros:NothingCons:We waited in line to get the car for almost an hour. They then told us they had none of the midsize SUV’s, which is what we rented. We were charged $200 to get a bigger SUV because we couldn’t fit our passengers and luggage in a car, which is the whole reason we reserved a midsize SUV. After an hour of all the waiting we go out to the spot out car was supposed to be and there was no car. We had to back inside and wait until the clerk could help us. They gave us a different car that was filthy and sounded like it was going to die the entire time. When we returned it we were charged 15% tac and that on top of the $200 extra for the upgrade we didn’t want but weee forced to take were more than the original advertised rental fee. I will NEVER use dolllar rental again.Reviewed 2020 Oct 18

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6.8

Pros:The car was fine, the pickup was problematic. The invoice was for a higher price than it should have been. The agent's (Lorenzo's) explanation was that they were charging me for a full tank of gas and if I brought the car back full, that charge would be taken off. Typically, other car rental companies don't add the charge but let you know that you need to bring the car back full (or at whatever level of gas it has upon pickup) or pay their high gas rate, which they add based upon the gas level at return.Cons:The reality is that after the gas charge was taken off, the bill was still higher than it should have been. Turns out that without discussion or clearing it with me, Dollar/Lorenzo also added a road service charge of $15 on a $47 rental!!! I have AAA so there is no way I would have accepted that charge had it been mentioned to me! I don't know if this was Lorenzo's or Dollar's practice, but it was very unethical. Upon my complaint, of course, the charge was removed. What should have been a good experience was tainted by this unethical behavior.Reviewed 2016 Feb 16

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2.0

You Should Consider Something Other Than DOLLAR RePros:The auto was a 2015 Toyota Corolla. Nice car, comfortable interior, fair mileage.Cons:Dollar service representative totally misrepresented the tollway charges to us by telling us there was a $45 tollway charge if we didn't purchase the Dollar rental tollway service (~$32) from Dollar rental because you couldn't pay cash on tollways. Found out after we got on the tollways that we could pay by mail. Was shocked that a quoted $76 rental turned into a $175 rental when we received our invoice! More than double the quoted price with taxes, fees, unwarranted tollway charges, and additional driver costs! Will be going back to Hertz since they are at least up-front with charges...Reviewed 2015 Nov 17

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8.0

Pros:The address on the paperwork for the drop-off in Dallas was wrong. When we got there, there was a sign saying "no rental drop-off". Then a bit further away was a smaller sign hung on a fence with the address of the Hertz drop-off. This caused a delay in dropping off the car, good thing we were not in a hurryReviewed 2021 Jan 28

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2.0

Pros:The staff at the Dallas Love desk was very helpful after our flight was re-routed because of the ice storm.Cons:The Dollar rental customer support was unhelpful. We ended up spending over 4 times the planned amount because no one could “help” us. This was not a planned vacation that we had saved for, but rather an unplanned expense, we were going down to bring an ill family member home after they had a stroke on vacation. We were already on a tight budget and the car rental experience made at least part of the trip a nightmare. We were told the original deposit would be refunded but that has not happened so instead of spending under $200, we have spent over $400 and have two separate security holds of $200 each (we had to do 2 separate rentals, one day each in order to keep the bill under $500 not including holds)Reviewed 2021 Feb 21

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2.0

Pros:I had to cancel the trip due to Covid travel concerns but was not refunded the money which created an awful customer experience.......Cons:Have self-awareness as a company of what’s happening in the real world and be flexible when travel restrictions are posed on people due to covid and let corporate greed rule the day!Reviewed 2020 Nov 26

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8.4

Pros:Pick up/ drop off we’re very easyCons:Rental was a bit expensiveReviewed 2020 Oct 23

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8.8

Cons:Everything was great except pick up at the Hertz counter. Took an hour in line. Only 1 worker for most of that hour, who took almost 25 minutes per person. I was 7th in line when I got there. Drop off was excellent.Reviewed 2020 Oct 22

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2.0

Pros:NothinCons:They could have had a car that I reserved a few weeks in advance. Could reimburse me for the money I spent on Uber going back and forth for a car. After she told me to come back in 4 hours. The counter person just shrugged her shoulder at me. Never again will I rent from themReviewed 2020 Sep 13

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2.4

Pros:It was contracted out to hertz. The staff was rude. It took 1hr and 45min to get my car because the line was so long and they didn’t have any cars available .Cons:Everything could have been betterReviewed 2020 Sep 24

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2.0

Pros:Car was fineCons:Had to use Hertz to check in. Only one person working and wait was very long. Car was dirty inside. Previous damage to outside of vehicle still marked. No one available when vehicle returned.Reviewed 2020 Dec 15

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6.0

FULL TANK SHOULD BE A FULL TANKPros:the people were very very nice BOTH at the AUS rental counter and when i returned the car.Cons:WHAT I HATE: I got the car with the gas at below the F (FULL) line. I took a photo of it. I am not familiar with this car so didnt know where the line SHOULD be. Returned the car with a full tank of gas the F line was well on the right side of the FUL line. i told the guy at the return and he said that was great. WHAT WAS GREAT ABOUT IT?? I SPENT MORE ON THE CAR THAN WAS ON MY AGREEMENT BY maybe $8 USD (which I questioned this at the counter, but went along with the difference) AND THEN SPENT MORE MONEY ON GAS??? *************This is not right and i took photos of the screen because i was annoyed. ALSO THERE WAS A PIECE OF SOMEONES NAIL IN THE DASHBOARD COMPARTMENT. also took a photo of that.... i would not have bothered if the gas issue would have been treated fairly.Reviewed 2017 Oct 27

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• What is the most popular rental car from Dollar in Austin?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Dollar in Austin.

• How many car rental locations does Dollar have in Austin?

  Dollar has 1 rental location in Austin. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Austin Bergstrom airport (AUS)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?

  Yes