Guest reviews
Overall rating
8.3
Excellent
Based on 50 reviews
Cleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
8.6
Value for money
8.2
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
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great experience
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6.8
Pros: The counter person was pretty nice and friendly. The check in and check out was really quick. We love the vehicle because it accommodated our whole family and the purpose for the rental and it was a really smooth and comfortable ride.
Cons: The rental company should have cleaned the vehicle before renting it out. It was really dirty, inside and out, and my daughter found a used, dirty mask, that could have exposed us to Covid!!! There was dirt in the center council and in the storage compartments on the doors, and the vehicle looked like it hadn’t been vacuumed. Also, there were smudges/hand and fingerprints on the windows and center council. We really would expect a higher level of cleanliness during a time like this!!!
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10.0
Pros: very good staff
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8.0
Pros: The counter staff is very nice.
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10.0
Pros: Friendly staff, no line
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10.0
Pros: Pick up and drop off were very fast and efficient. Christine (counter staff) gave perfect directions for getting out of the airport and off to my destination.
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10.0
Pros: Cat was perfect size, reasonable price, service was Great!
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8.8
mazda 3
Pros: car was comfortable and new, very clean. loved driving a model i havent before. dollar reps are great.
Cons: the screen & 'smart' features on the car were not always working. they would often misfire. the radio was a bust, as with the screen not consistently working channels could not be used.
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10.0
Pros: Great condition and very clean.
Cons: A bit expensive.
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8.0
Pros: Helpful agent
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2.0
ANT INFESTATION
Pros: The car was roomy.
Cons: The car was infested with ants the whole time. I did not call because i didn't want to deal with someone hundreds of miles away. Also, I was too far from the airport to return the car and did not want to waste my valuable vacation time.
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10.0
Good experience
Pros: The person who helped us was really nice, gave us directions for where we were heading and some passes to get into a botanical garden that was on our way.
Cons: Definitely did not match the quoted price on kayak... Lots of add ons once you get to the counter to pick up your car.
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5.2
Service was great, car infested with roaches
Pros: The service people were very apologetic and accommodating when we had to exchange the car after a day because we discovered it was infested with roaches after they all came out of the crevices at night. We ended up being upgraded to a large SUV at no cost.
Cons: The car was filthy. Roaches housing everywhere. We didn't see them during the day. However they all came out after dark and I counted at least 10 which means there must've been dozens more.
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Where can I find Dollar car rentals in Hilo?
Top tips for renting a car from Dollar in Hilo
- Intermediate rental cars from Dollar in Hilo are around 36% cheaper than other car types, on average
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