Cons: They were very fast and efficient.
Pros: The vehicle was ver clean and comfortable.
Cons: The counter person was impersonal and unfriendly.
Pros: Ease of picking up and dropping off. Shuttle driver and staff were very helpful
Great customer service!
Pros: Great customer service!
Hilo, Hawaii Hertz with Aloha
Pros: The wonderful Aloha spirit with the employees and a very nice upgraded vehicle
Cons: Are you kidding?!! Nothing to dislike about Hertz Hilo Airport experience
Easy Process. New Car.
Pros: Check in an check out was fast and easy. Got a spotless car that looked new. Price was great.
Pack a lunch
Cons: There’s Hawaiian time then there’s hertz time. I checked in with the agent at the desk and they told me the vehicle I rented would be right up as it was just washed. 20 mins later I asked if they could follow up on the eta and they said “they should be pulling up any second now”. At this point my infant daughter is on the verge of a meltdown. 40 mins after signing my contract, still no car. “I just checked and they’re rounding the turn sir”. At this point I’m already checking with other rental companies to get any vehicle with A/c so I can get my family out of the sun. Advised I would have to pay the cancellation fee and weighed the additional time it would take to handle writing up another contract, we opted to wait ANOTHER 22 mins! 62 mins after signing my contract, infant loosing it, sitting in a hot [un-cleaned] vehicle, I vowed NEVER to choose hertz again. Start your vacation off correctly using another rental company.
Pros: Wick setvice
Cons: Drop box at end was covered. I didn’t want to stand in line again to return
Great service and price
Pros: The service was exceptionally friendly (Wendy!).
Cons: Now I know I don't want a Mazda SUV. I just din't like the layout.
Pros: the process was very quick and smooth
Pros: Not applicable because car rental lot was closed by the time we returned the van at 9:30pm.
Pros: Friendly, helpful staff person
Cons: Cost of extra insurance
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Hertz in Hilo.
Hertz has 2 rental locations in Hilo. Take a look at our Hertz rental location map to find the best rental cars near you.