National leads the way
Pros: I rent from a lot of different car rental companies and National seems to have figured out the customer service experience best. Just all-round pleasant.
Cons: The friendliness of the staff, the car, the closeness to the terminal at dropoff. Just very good all round.
Pros: Fast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.
Pros: Friendly service
Pros: Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.
Cons: We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.
Quick and easy
Pros: Very quick and easy to pick up and return at Hilo. Recommend!
Pros: Great service and friendly!
Cons: Nothing great experience
Great customer service!
Pros: Great customer service, great people, great price
Cons: I didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.
Pros: Ashley at the hilo airport was awesome!
Cons: I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
Pros: Friendly staff
Cons: Hardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.
Great price, good rental, not completely clean
Pros: Rented a 4x4 Price was good Hilo airport rental people were friendly
Cons: Car wasn't completely clean, I'm used to rental cars being spotless.
Pros: Easy, fast, best price. The same woman helped us pick up and drop off. Super friendly. Great way to start our vacation. Same on the way back. Warm, sincere, and very helpful.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from National in Hilo.
National has 1 rental location in Hilo. Take a look at our National rental location map to find the best rental cars near you.