Guest reviews
Overall rating
9.1
Excellent
Based on 16 reviews
Cleanliness
8.8
Comfort
9.3
Pick-up/Drop-off
9.5
Value for money
8.6
Skip to main content
More
Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveler rating
10
1
1
0
0
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
-
9.6
National leads the way
Pros: I rent from a lot of different car rental companies and National seems to have figured out the customer service experience best. Just all-round pleasant.
Cons: The friendliness of the staff, the car, the closeness to the terminal at dropoff. Just very good all round.
review from
-
9.2
Great rental
Pros: Fast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.
review from
-
8.8
Pros: Friendly service
review from
-
10.0
Pros: Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.
Cons: We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.
review from
-
10.0
Quick and easy
Pros: Very quick and easy to pick up and return at Hilo. Recommend!
review from
-
10.0
Amazing!
Pros: Great service and friendly!
Cons: Nothing great experience
review from
-
10.0
Great customer service!
Pros: Great customer service, great people, great price
Cons: I didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.
review from
-
8.0
Pros: Ashley at the hilo airport was awesome!
review from
-
6.0
Cons: I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
review from
-
10.0
Hello Hilo
Pros: Friendly staff
Cons: Hardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.
review from
-
9.2
Great price, good rental, not completely clean
Pros: Rented a 4x4 Price was good Hilo airport rental people were friendly
Cons: Car wasn't completely clean, I'm used to rental cars being spotless.
review from
-
10.0
Greta service
Pros: Easy, fast, best price. The same woman helped us pick up and drop off. Super friendly. Great way to start our vacation. Same on the way back. Warm, sincere, and very helpful.
review from
Where can I find National car rentals in Hilo?
Top tips for renting a car from National in Hilo
- Intermediate rental cars from National in Hilo are around 36% cheaper than other car types, on average