4.0
No shuttle from the airport to the enterprise location. Advertised as off airport location however did not state that a shuttle or ride was available. If I was disabled or unable to walk 2.5 miles in unknown location and conditions, I would of not purchased/reserved the vehicle. In this instance, I had a disabled traveler with me who was in a wheel chair. There is no side walks on the main highway as I found out while paying more for an Uber ride to an enterprise location. My disabled traveler remained at the airport due to a compact Uber car that was unable to store a wheelchair. First for me in my entire life where any rental car company says “its the only way to get to our location, its normal”. At least advertise the stipulation on your site. Its decieving and unethical.Reviewed 2023 Feb 25
review from![kayak]()
8.0
My car was supposed to have a full tank, but it only had 7/8 (about 2 gallons short).Reviewed 2022 Sep 17
review from![kayak]()
8.0
A pickup and drop off serviceReviewed 2022 Apr 28
review from![kayak]()
10.0
Pros:They're quick and fast and friendlyCons:Everything is perfect, Although i got the car with few damages to it,But the girl still inspected for me and i got nothing to worry about..They take good care of their customersReviewed 2021 Jun 02
review from![kayak]()
8.8
Pros:Friendly, helpful staff.Cons:The car we reserved was not ready and we had to wait about 30 minutes for them to prep another one. Since we had reserved it online, it should have been available.Reviewed 2020 Aug 01
review from![kayak]()
10.0
Pros:Staff very friendly and helpful. Great price through PriceLine.Cons:All the rental car places in Hilo close at 5pm. I had to rebook my flight after discovering that. They are 5 minutes away from the airport, which is why the price was so cheap. Had to take a cab to pick up the car (I called Enterprise from the airport to inquire about transportation), but they offered me a ride when I dropped off the car, which I didn’t need then. Curious why they didn’t offer me a ride from the airport vReviewed 2020 Jul 18
review from![kayak]()
10.0
Pros:Excellent service I’ll definitely Use and recommend enterprise for future rentalsReviewed 2020 Jul 08
review from![cheapflights]()
10.0
Pros:VeryCons:NothingReviewed 2020 Jun 14
review from![kayak]()
6.4
Cons:Not at airport did not pick up or drop off, not 24 hoursReviewed 2019 Oct 31
review from![kayak]()
5.2
Cons:All the employees I dealt with were friendly and helpful, so excellent service. I realize inventory was low, but my car had stains on the seats and scratches all over the outside body. It was embarrassing to ride around in.Reviewed 2019 Apr 30
review from![kayak]()
9.6
Pros:It was so fast & easy to get a rental. Both picking up & returning, service was awesome!Reviewed 2018 Nov 25
review from![kayak]()
10.0
Great Customer ServicePros:Attentive staff efficient and and expedientReviewed 2018 Sep 14
review from![kayak]()