Pros: Employees were so incredibly friendly, vehicle was clean.
Cons: Breakdown of charges on receipt. I wasn’t aware there would be an extra $200 hold and it scared me.
Pros: Yes, and yes.
Cons: The price of the rental could have been way better. The shock came with the added fees at the end of the rental...$91! It was already over $50 per day, and then I added a $10 per day upgrade to get a better car than a Spark. So that last chunk of money just added insult to injury.
Pros: Very friendly staff. Good price. Car mechanically ok.
Cons: Car had a lot of scratches and dings. Interior reeked of smoke
Cons: There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.
Pros: Nothing they couldn’t honor our reservation didn’t have a car ready for us...
Cons: They could have let us know in advance if they wouldn’t have a car for us...
Pros: Great, fast online process and terrific service at checkin and checkout!
Great vehicle and price
Pros: The vehicle was awesome! All the bells and whistles
Pros: Personal was very pleasant, courteous, pleasant, efficient and professional. I got the car I wanted. I was very pleased.
Cons: I have no complaints
Drop off at hilo airport was a breeze
Pros: Drop off to take off was seamless at Hilo airport.
It was not a new car
Pros: Lots of space whit a van !
Cons: The car was very dirty, the car was a lot of bump, graffiti and many miles (over 40 000)
Overall good experience
Pros: Pick up and drop off were very easy.
Cons: I did not get the type of car I reserved, I got a "free upgrade" to a large Jeep. Not a smooth handling vehicle and lacked features like Bluetooth.
Pros: Very accessible for 4 people and gave us tons of room to pack out for each daily adventures on the big island.
Cons: There was a terrible odor that we believe might have been soy sauce. It was really bad after the vehicle sat locked up in the heat. It wasn't as strong by day 4.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Thrifty in Hilo.
Thrifty has 1 rental location in Hilo. Take a look at our Thrifty rental location map to find the best rental cars near you.