Pros:The staff was very friendly. They had a cancellation on a mini-SUV and gave us a free upgrade.Cons:The vehicle could have been a little cleaner.Reviewed 2021 May 16
review from
9.6
Cons:Everything was coolReviewed 2019 Mar 19
review from
6.0
Pros:Nice peopleCons:I booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.Reviewed 2017 Oct 24
review from
10.0
Car rentalPros:Quick and easyReviewed 2017 Jul 27
review from
10.0
Hilo Payless "High Five!"Pros:Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay." Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes. Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested. Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!Reviewed 2016 Nov 12
review from
10.0
Great experiencePros:Free upgrade, very friendly and helpful staff.Reviewed 2016 Oct 27
review from
4.8
Cons:Only accept Credit cards in spite of the reservation was made with a debit card!Reviewed 2016 Sep 02