Book Dollar car rentals in Key West

Reviews for Dollar in Key West

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

3

2.0

Horrendously disinterested staff at Dollar in Key West airport. If the woman working there had been paid to provide a poorer pickup experience I doubt it could have happened. Being friendly, a smile, a hello, hell, just looking up from your phone or saying thank you when handing back a credit card could have made a difference.Reviewed 2023 Oct 23

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10.0

Pros:Very helpful friendly staffCons:Nothing really v goodReviewed 2021 May 26

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8.0

Cons:Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.Reviewed 2021 May 22

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6.0

Pros:Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..Cons:All around could have been better.. every aspect. But was good valueReviewed 2021 Apr 29

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10.0

Pros:Staff was friendly but understaffedCons:Have more staff at the Key West airportReviewed 2021 Mar 28

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4.0

Cons:Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.Reviewed 2021 Jan 04

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2.0

Pros:Pick up time was noon. I had to wait until 1:30 to pick up my car.Cons:There is too much to list.Reviewed 2021 Jan 03

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10.0

Pros:Staff member was exceedingly helpful.Reviewed 2020 Jan 27

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9.6

Pros:ease of returning the carReviewed 2019 Jan 21

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4.4

Cons:N/nReviewed 2018 Dec 24

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4.0

Pros:Car was clean and safeCons:She told me I needed to pay extra money for services I didn’t need. Way to expensive to rent a car for a common four hour trip. Never againReviewed 2018 Nov 14

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2.0

Cons:Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.Reviewed 2018 Sep 05

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More

• What is the most popular rental car from Dollar in Key West?

  Economy (Chevrolet Sonic Sedan or similar) is the most frequently booked rental car type from Dollar in Key West.

• How many car rental locations does Dollar have in Key West?

  Dollar has 1 rental location in Key West. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Key West airport (EYW)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Key West airport (EYW)?

  Yes