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4.0
We waited 50 minutes to be picked up. Perhaps they were waiting for other folks to show up before sending the shuttle out. We were alone when we called but the place was crowded by the time they finally came. There wasn’t enough space on the shuttle for my kids when it finally came because there were so many other people. I had to leave them and the suitcases while I went to get the car and pick them up after. If you have your own insurance that covers rentals (credit card), they will charge you an additional 11.95 a day so after all was said and done, Economy was not a better deal than the other places. The staff seemed miserable working there. No smiles or friendliness at all. They were sufficiently professional but all seemed very unhappy to be there - from the shuttle drivers to the counter people I encountered coming and going.Reviewed 2022 Aug 04
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2.0
The car itself worked well for our purposes. I had scheduled to rent from 7am however upon arrival not only was the rental place not open, they would not send someone for the advertised airport shuttle until after 7. At pick-up the car was not clean/ready and had a dent in the back end. I waited 45 minutes to have it ready. I was also charged a mystery ‘insurance transfer fee of 11.95 daily which in my research does not exist. Upon drop off, they were going to charge me for the damage, however, I had taken pictures so they could not. I will never rent here againReviewed 2022 Jul 27
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2.0
Terrible experience - dirty car, bad customer service, huge waiting times to pick up and drop off the car. Every single customer there had a different issue and were unhappy. Definetly not recommended.Reviewed 2022 Jul 26
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8.0
The GPS was broken, and could not turn off. It kept rerouting to a fixed location, peeped all the time during 9 hours drive. Every time it peeped the music went quiet, then louder. So playing music was annoying.Reviewed 2022 Jul 21
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6.0
Be prepared for some chaos at Economy. Whether it be arriving there from the airport, returning to the airport or insurance details!Reviewed 2022 Jul 19
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2.0
The imposed sale of insurance should be made known before bookingReviewed 2022 Jul 15
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2.0
One of the worst experiences I have had , booking add was misleading said unlimited mileage but was not, was forced to buy their insurance even know my credit car had full coverage and own policy had rental coverage, had to pay an additional $147 for rental charge very shaddy business would be scared to use kayak again for worries of other shaddy companies they promoteReviewed 2022 Jul 13
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4.0
-Need more personnel to handle incoming new customers and returns. Only one person doing everything. - Less pressure on trying to get additional car insuranceReviewed 2022 Jul 13
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2.0
They were rude on the phone and unhelpful ; have a million different hidden fees. We ended up booking a BMW on turo. Com instead for LESS and zero holds on the credit card. Please stay away from this place!!Reviewed 2022 Jul 10
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2.0
Their staff was rudeReviewed 2022 Jul 05
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2.0
Paid the entire cost up front and was then charged another 800 for deposit. Had to pay insurance twice because clerk at counter said that what I paid could not possibly include insurance. The car was dirty when we got it with less than half a tank of gas.Reviewed 2022 Jul 03
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6.0
I usually don’t leave any comment but this time I just wanna let ppl who will rent the car from this company should know ahead of time. So if you don’t buy the insurance for your rental car, they still charge you for DO NOT buy the insurance doesn’t matter you have your own travel insurance or not. The cost around $13/day. In the Priceline doesn’t tell you about this fee. Be aware about this. I had to pay $127 for this stupidity policy. This is a hidden fee. Overall, the car is good, service at the counter is ok.Reviewed 2022 Jun 29
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