Pros: The lady manager did a great job !!
Cons: Less wait time .
Pros: I've got a family of five and we were traveling for our spring break trip to Florida. Our flight was delayed getting in. When we arrived (12:30 am) all rental car busses were still running, except Enterprise/National. Another bus driver (AVIS) pointed us to a sign with an after hours telephone number to call for Enterprise/National. The number wasn't valid. Then the AVIS driver, after making another lap, saw us still standing and he offered to take us to the Enterprise lot, which he did. I tipped him $40. When we arrived the security guard was the only one there. He told me everyone working the store had been gone for a while. Luckily the AVIS bus hadn't pulled away and I was able to get him to take us back to the airport, now after 1 am.
Only one cab driver came by. I flagged him down and paid him another $40 cash to take us to our hotel. We arrived so late my original room was no longer available. I spent the night on a couch too small to sleep on.
Early the next morning I paid another $20 for an UBER to take me back to the Enterprise lot. A pleasant associate greeted me and introduced me to the manager. That woman was pleasant, but another manager there was aloof and rude, and very defensive about them not waiting on me the night before even though the other rental car brands did stay open and service their customers.
Cons: 1. The after hours telephone number should work. It's not even a valid number. 2. The store should have stayed open and a shuttle should have been running. 3. They could have refunded me the $100 cash I spent because they didn't stay open.
Pros: Bait and switch never had a convertible I reserved and didn’t even have a car ready or available . Do yourself a favor and rent a car at airport or elsewhere ! This place was awful and a lie . Had small kids with us tired after a flight and. This was ridiculous! The cars they did have coming in were banged up and smelly and gross !
Pros: Everything was great
Pros: Very nice van.
Cons: Charged me $31 for being 4 minutes late.
Pros: Bad experience. Reserved a Car online only for Car Rental agency explain that they were overbooked and unable to accommodate my rental reservations.
Cons: Actually having service from Car Rental Agency
Cons: The length of time it took to receive a vehicle.
Pros: We were given a car that had a slow leaking tire. Because it was a slow leak, it wasn't noticeable until the next morning after picking up the car. We called Enterprise and we were told that they were busy and we should fix it ourselves at our expense. We objected to this and they send a truck over for repair. The repairman put more air in the tire but did not repair the leak. The rental office said they had no cars to exchange. We were then charged $55 for the 'repair' that I am now disputing. The tire was never fixed and we need to add air each morning.
Cons: They could have fixed the tire as this was a problem that occurred before we picked up the car. They were totally unresponsive and then charged us $55 to put air in a tire.
Cons: There was NO car
Pros: The pickup and drop off was chaos. Worst service I have received in years.
Cons: Everything. Took over an hour to pickup and same for drop off. I will never use Kaya or enterprise again.
Pros: The stamp was excellent to talk to the only issue that I had was it took about an hour to get a car after I went to the airport and did the kiosk check in when I got to the place it took them about an hour to get me a car and I was almost the last person there to pick up a car
Pros: Staff was very freindly
Cons: I booked the car but when I arrived 8 people were outside. None of which had a car ready for them. All the cars were taken. The online app kept taking reservations yet there were no cars available. I had to spen $70 on an Uber to a friends house and totally missed my evening down in Miami. I wasn’t going to spend $400 on an Uber ride down there
Enterprise has 6 rental locations in West Palm Beach. Take a look at our Enterprise rental location map to find the best rental cars near you.