Pros: Car was extremely clean and seemed they were taking covid precautions very seriously with the cars.
Cons: The thrifty location at PBI is closed and I spent 30 mins driving around trying to find an entrance and calling bc there is a wrinkled up nearly falling down sign to advise you need to go to a complete different rental agency, hertz outside of the airport to pick up your vehicles. An email would’ve been appreciated as the several emails I received did not mention this at all and had the closed address listed.
Pros: The team on the board as great when I picked up and dropped off! Made it quick and easy, everyone was nice and efficient.
Cons: Honestly have no complaints
Pros: The staff was friendly, but not really helpful.
Cons: They could have had the car they promised. Terrible phone communications. It took over 45 minutes to get a live person. Never again!
Cons: Unfortunately they weren’t open until 5am for drop-off, with no other option for return. The entrance was blocked by an employee & when they finally opened (late) the shuttle driver wasn’t there. Staff did step up & took us to the airport in an SUV. I barely made my flight - thankfully had no checked luggage. This is a HERTZ problem!!! The staff was great but overwhelmed & understaffed.
Cons: Drop off listed on my reservation and actual drop off were completely different places. I wasn't informed of the change at pickup, so my drop off was late.
Pros: Everything was great. Good staff. Very helpful and safe.
Pros: Fast pick up/drop off
Cons: passenger Door and windows broken. Customer Service to get any type of discount t was horrific.
Pros: Staff were efficient and friendly. Not a lot of wait time.
Cons: No need to try to encourage buying expensive insurance.
Pros: The drop off option of driving me to the terminal at Orlando was very much appreciated.
Cons: Nothing, the Thrifty employee was friendly and courteous. Two thumbs up!!
Cons: the car I was given was the wrong class and had a dash sign that read "Maintenance Required". That car should never have left the lot that way.
Pros: Staff was very friendly and efficient
Cons: Access in and out of the location
Pros: Ease of drop off
Cons: We paid online for the car then got hit with another $50 of fees at the front counter. I was very unhappy about that. Things like that will make me look elsewhere when renting a car.
Thrifty has 1 rental location in West Palm Beach. Take a look at our Thrifty rental location map to find the best rental cars near you.