Pros: Great people who have been there a long time
Pros: Great Staff very helpful
Wonderful personalized experience.
Pros: How kind the staff were. Not to mention informative. And willing to go above and beyond.
Cons: Everything was perfect.
Pros: Car was fine. Staff was friendly
Cons: Lots of extra charges. Extra charge to return the car after 6 pm on Saturday. Extra charge for SunPass.
Pros: Quick pick up and doing the paper work. I will use you again good experience
Pros: The staff was absolutely amazing!! They woman at the front seriously helped me and walked me through everything I needed to know, and informed me of each added on expense so there were no suprises. She had empathy like no other and really made sure i was taken care of. The young man whom I returned the car to was very nice and made sure I a ride home before returning the vehicle. Honestly the best staff you'll ever meet!
Cons: Ace may have a lot of loop holes when it come to added om expenses, which is probably expected from renting, I had placed too much faith in a reliable range of reasonable additives, but it was a little crazy in that regard. The price you pay on kayak should be the only expense.
The top of mountain
Pros: From the checking in to the returning. The service was superior. The vehicle was clean and ready to go!
Cons: Not a thing.
Pros: The shuttle arrived in a timely manner to transport us to the off airport location. Our vehicle was ready and waiting when we arrived. The manager said that he gave us an upgrade but I have no way to know if that happened.
Cons: I did not like that the rental office was not open when we wanted to return the car which resulted in an extra cost for me. I returned the car to the long term parking area at the airport which was fine. But I got charged $11 for the parking fee which is a cost that I was not expecting when I made the reservation. The car also did not have cruise control or a digital speedometer. I didn't rent the cheapest class available so I was surprised to not have what I consider very basic equipment on the vehicles of today.
There should be better coordination / instructions from Kayak
Pros: The car was very nice and affordable. The people at the ACE agency were pleasant and cooperative.
Cons: There were no instruction on the rental agreement from Kayak that the customer should CALL the agency for pickup upon arrival. The other companies vans came and left several times before we finally called the agency and figured out that a call was required to initiate a pickup at the airport. This should not reflect on ACE - it should reflect on KAYAK - if I had known to make that call I would have saved a lot of time.
Pros: The paperwork went fast and efficiently. They were ready for us.
Cons: We didn't know we had to call for our ride to the rental agent.
Pros: I had to extend a couple of days and they made it painless and reasonable.
Cons: Had no idea that I was supposed to call for airport pickup - as opposed to waiting on drive by shuttles. I don't recall seeing this info when I made the reservation. Also, just telling someone that the car holds 5 passengers and two bags does not really give much of a feel for the type of car you will get. I fault Kayak for this as although it was technically accurate ( 5 people and two bags in a Hyundai Accent - really ) I consider it misleading.
Pros: Quick and easy pick up, friendly and prompt service at the counter,
nice car, personable sales people. Terrific experience. You would be my first pick next time!
Ace has 1 rental location in West Palm Beach. Take a look at our Ace rental location map to find the best rental cars near you.