Pros: We are very rare car rental shoppers. Overall the service was what I would expect to better. Car was clean and received upgrade when vehicle we reserved was not available.
Cons: Received damaged vehicle which we brought up to agent. She said they knew and it was documented on our rental, but I think it should have came up immediately when we got the keys. Also required $200 refundable deposit? Not sure why, they had our credit card info and we did purchase insurance. Had to wait multiple business days after rental to have deposit refunded.
Pros: We were lucky enough to met Megan... she way great and assisted us with every of our needs.
Cons: The opportunity to choose a different color of the car. We had a new Mercedes Van ( which was perfect) by we lived by the sea and Black was not so ideal for us.
Pros: The staff was very helpful and courteous.
Cons: I was a bit confused as I arrived at the airport. I was not certain on the Pickup procedure because my flight was rather late. Your website gives clear information on late night rental returns. However the late Pickup information needs to be more clear.
Pros: Friendly staff. Informative.
Cons: More frequent shuttle pick up.
Pros: No. They close too early. Then you have to pay for a taxi to go to a different location and pay more. No thanks.
Pros: The lady who helped me was so personable. I cant remember her name but I wish I could she deserves some praise!
Pros: Easy, convenient, good price and value
Cons: My Garmin sent me to the former building a block away
Pros: Yes.very easy
Cons: The car had a lot of of miles on it with a lot of damage. I had to drive with the windows open due to an odor in the car.
Very Professional and friendly
Pros: Nice people with great customer service. Rental was in excellent condition and the return process was very quick.
Cons: Keep up the good work.
Pros: Attendant at desk was friendly and helpful. Also, when car battery died, there was reasonable response time from road assistance to get me to airport in time. Quick shuttle was appreciated
Cons: Did not know where to find shuttle at airport...phone number on reservation did not answer so i took chance and just went outside and found the shuttle myself
Pros: Nice design. Quick shuttle to get there.
Cons: Long wait to be helped - the other employees were in training, but sitting there on their phones. Finally someone helped us but there were delays as well.
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