2.0
I waited in line for 1.5 hours to get my car. The agent handed me an envelope with no contact in it. I got to the gate and had to go back. He said he emailed it, which I never got. He did not tell me he was emailing something I need to get off the lot. Even if I had gotten it, what was I supposed to do—boot up my laptop at the gate and hand it to the booth? I will NEVER rent from Payless or Budget at this location again.Reviewed 2022 Oct 12
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2.0
Cancelled reservationReviewed 2022 Mar 21
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10.0
I liked the price, however it is confusing that we dealt only with Budget RAC staff.Reviewed 2022 Jan 06
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10.0
The agent who served us was wonderful. He was friendly, polite, accommodating and very knowledgeable. He was the only agent on duty, had a line forming, and took the time to greet each person and say that he would be with them shortly. Excellent customer service. The interior could have been a little cleaner and the interior windshield had spray stains on it that impacted our vision at night. All in all, great experience.Reviewed 2021 Dec 26
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4.0
had a problem with the billing. Requested to speak to an administrator and still have not been contacted to voice my problem. daniel danmim@aol.comReviewed 2021 Dec 01
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2.0
Cons:EveryoneReviewed 2020 Feb 19
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5.6
Pros:Car was fine.Cons:Shuttle pick up and registration slow.Reviewed 2020 Feb 14
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2.8
Pros:Staff was extremely rude. Took two hrs to check in only one person working the desk and he was soo rude and moved as slow as a turtle.Cons:The car smelt like cigarette smoke. It was disgusting g. Staff was extremely rude. Read above for more....Reviewed 2019 Aug 25
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10.0
Pros:Easy check in and out. Unlimited miles.Reviewed 2019 Jun 19
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4.0
Cons:It took an hour and a half to get my car bc no one from Payless was at the desk and then they tried to charge me double the rate I had booked on kayakReviewed 2019 Apr 17
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5.2
Pros:Staff not very professional, car dirty, drop off easyCons:no local maps availableReviewed 2019 Mar 21
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2.4
Cons:Was unable to speak with them over the phone for an issue i had with the rentalReviewed 2019 Jan 27
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