I liked the price, however it is confusing that we dealt only with Budget RAC staff.Reviewed 2022 Jan 06
review from
10.0
The agent who served us was wonderful. He was friendly, polite, accommodating and very knowledgeable. He was the only agent on duty, had a line forming, and took the time to greet each person and say that he would be with them shortly. Excellent customer service. The interior could have been a little cleaner and the interior windshield had spray stains on it that impacted our vision at night. All in all, great experience.Reviewed 2021 Dec 26
review from
4.0
had a problem with the billing. Requested to speak to an administrator and still have not been contacted to voice my problem. daniel danmim@aol.comReviewed 2021 Dec 01
review from
2.0
Cons:EveryoneReviewed 2020 Feb 19
review from
5.6
Pros:Car was fine.Cons:Shuttle pick up and registration slow.Reviewed 2020 Feb 14
review from
2.8
Pros:Staff was extremely rude. Took two hrs to check in only one person working the desk and he was soo rude and moved as slow as a turtle.Cons:The car smelt like cigarette smoke. It was disgusting g. Staff was extremely rude. Read above for more....Reviewed 2019 Aug 25
review from
10.0
Pros:Easy check in and out. Unlimited miles.Reviewed 2019 Jun 19
review from
4.0
Cons:It took an hour and a half to get my car bc no one from Payless was at the desk and then they tried to charge me double the rate I had booked on kayakReviewed 2019 Apr 17
review from
5.2
Pros:Staff not very professional, car dirty, drop off easyCons:no local maps availableReviewed 2019 Mar 21
review from
2.4
Cons:Was unable to speak with them over the phone for an issue i had with the rentalReviewed 2019 Jan 27
review from
2.0
Payless get lessCons:Received a car that got a blow out flat tire 15 minutes after we left with the car . All the tires were very worn. And the spare was bad as well. The car was clearly beat up. After traveling all day, dealing with that was just more exhausting.Reviewed 2018 Aug 20