Cons: The person at the desk was rude and abrupt even though she was not busy at all.
Pros: Our agent was fast, friendly, and helpful. Vehicle was clean and in great condition.
Cons: It would have been nice to have a way for us to get to/from the airport other than a taxi, Uber, or Lyft (need some sort of a shuttle). I don't understand why the "airport location" can have a shuttle, but this "satellite location" can't. I also don't understand why it costs an add'l $20-$30/day++ to rent from the airport location since it is all "Hertz".
Pros: All went very well.
Cons: One suggestion, don't let smokers rent your cars. The car was excellent, except there is no way to remove cigarette smoke regardless what chemicals are used to remove the odor.
Pros: Bus driver
Cons: Terrible location dirty and cars are old. Mine had 50,000 and smelled of smoking. Didn’t get requested car and they could care less. I was a fan of hertz but stay away from this location
Cons: Cleaner car windows dirty but overall Hertz was great
Pros: The car was great. Check-in was fast and efficient
Cons: Returning the car Sunday night was not a great experience. The office was in chaos seemed understaffed.
Pros: The location was not at the airport I took bus to location finding out I was at another location. Paid 20 dollars for a cab to second lo location
Cons: Car had maintenance required light on at pick up Next tire pressure light and then catastrophic failure of a tire causing major blow out Cop said I would have been dead if it was a front tire Roadside assistance would not come to my aid Finally cop changed tire and I changed out car In boca
Cons: cleaner cars windows were not clean in side and out found ants in car!
Pros: I love everything.
Cons: Getting in to the lot at PBI was impossible. They need a. Way for non airline travelers to get in.
Pros: Staff was competent and quick however when I rented at the same time that I reserved my airline ticket I assumed that the rental would be at the airport; it was not and nothing was mentioned beforehand. It was very inconvenient & costly to have to travel miles to the rental counter. Since you asked for my flight information at the time of the rental, I unfortunately assumed the rental was at the airport.
Cons: Make it obvious that the rental counter is several miles from the airport. I will skip Kayak next time.
Pros: Staff was friendly and fast.
Cons: Our first vehicle had a maintenance light on. Even though we prepaid it felt as if we had to go through everything again at the counter. We were told if we turned in the car early we would save money which ended up not being true.
Cons: Was not informed that I couldn’t pay for my sisters rental car until after the payment went through and we showed up to get it. We were stuck without a car for the week and still have not recieved a refund a month later after an hour phone call and multiple emails.
Hertz has 2 rental locations in West Palm Beach. Take a look at our Hertz rental location map to find the best rental cars near you.