Book Hertz car rentals in West Palm Beach

Reviews for Hertz in West Palm Beach

Recent reviews

Traveler rating

Wonderful

19

Very good

12

Good

0

Okay

3

Fair

0

Mediocre

0

Poor

17

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car was cleanrented a car

car availablewrong location

great experiencelocation was closed

pick up the car

8.0

Staff, especially the manager was extremely helpful during a very stressful time.Reviewed 2023 Aug 30

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10.0

Very good. Had the choice through President's circle to choose my car for my trip.Reviewed 2023 Jun 30

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8.0

Desk at PBI was under staffed for a holiday weekend. Car pick up and drop off we’re simple.Reviewed 2023 Jun 04

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2.0

It would help if they got email addresses correct - even after telling them. I live in the heart of England. I have never hired a car from Hertz in the USA. I received several emails giving me instructions about picking up my hire car (including some personal details of the hirer). On each occasion, I attempted to correct the company. And now, they want me to post a review of my experience! Unbelievable. What concerns me most is not my receiving these emails but realising that their genuine customer never received anything at all about his/her transaction. I hope they got their car OK. I'll bet that now I have posted this review someone will contact me. :-) Too late! But we shall see. It's so simple to use what is called "double opt-in". Ie, check the email address is the right one before posting sensitive information to it. Bad ITC Hertz! Stephen Bell (Retired marketer.)Reviewed 2023 Apr 10

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8.0

Staff at airport desk was outstanding. Shuttle bus driver to rental car lot went above and beyond. Shuttle bus to terminal was delayed.Reviewed 2023 Apr 05

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2.0

No staff available, one person servicing the counter for all 3 companies with long lines of frustrated customers. Not fair for the employee.Reviewed 2023 Mar 19

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6.0

car was good and the type we had requested shuttle bus was no where near the every 5 minutes or so and was quite packed (not covid friendly) staff at hertz/budget was overwhelmed - too many customers, too few knowledgeable staff when returning car I asked about payment for 'toll by plate' - probably about $5 worth that I hadn't anticipated (no cash lanes) the clerk who was there at returns said he could take care of it right there.... and rang up a charge of $73 or so! - to cover 'all tolls for a week' - we said no thanks !- he said a bill would be mailed - why not just withhold what we owe from the $200 credit card deposit taken at the time of pick up? why should anyone try to sell an old couple a $70+ for a week of tolls - I mentioned it was a small amount- and perhaps a little convenienceReviewed 2023 Mar 04

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10.0

Did not realize until we got to FL that our rental was off-site of the airport. Hertz agent at airport told us we needed to get a taxi to pick up car. No problem. We got our car, a Mission, roomy enough for my husband to get in and out of. Drop off was easy and they called a taxi for us.Reviewed 2023 Jan 26

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8.0

The process wasn't clear after checking in at the airport and going to the lot. As a first-time renter, a little explanation goes a long way.Reviewed 2023 Jan 10

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10.0

The whole experience was very good. My only complaint was limited hours at drop off location, but small airport do I understand. Except should be full day on a Sunday too.Reviewed 2022 Oct 04

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8.0

All good except wait too long with pick up and outside of car dirty and inside windshield dirtyReviewed 2022 Aug 02

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10.0

The customer service in West Palm Beach was extraordinaryReviewed 2022 Jul 01

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• What is the most popular rental car from Hertz in West Palm Beach?

  Premium (Nissan Maxima or similar) is the most frequently booked rental car type from Hertz in West Palm Beach.

• How many car rental locations does Hertz have in West Palm Beach?

  Hertz has 3 rental locations in West Palm Beach. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Miami airport (MIA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Miami airport (MIA)?

  Yes