Guest reviews
Overall rating
7.1
Good
Based on 37 reviews
Cleanliness
6.8
Comfort
7.2
Pick-up/Drop-off
6.9
Value for money
7.6
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
pick up the car
car was clean
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car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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10.0
Pros: The professional service and courteous help dropping it off and picking it up.
review from
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3.2
Pros: Nothing
Cons: We had rented an intermediate SUV however when we arrived they said they only had compact or large SUVs so they told us that we had secured a compact SUV. To avoid the hassle of cancelling the insurance pre-purchased we paid more to get a larger car as they would not provide the larger SUV to us in the agreed upon price. It felt like a bait and switch. The customer service was horrible and the car that we rented was dirty. There were wrappers, kids bracelets in cup holders, and in the seat back pockets. There was dirt and sand everywhere in the back and in the trunk. To top it all off the car smelled like smoke that had been covered up-not ideal for an asthmatic. I had to use my inhaler within 15 minutes of being in the car! It was a terrible experience!
review from
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9.2
Pros: Staff was very friendly. I was offered a couple of different choices for cars. The pickup and dropoff were fine; there is a lot of construction around the airport still, so it was a bit scary, but I found it.
Cons: The car smelled very strongly of car deoderant, I'm pretty sensitive to smells so that was a bit upsetting, but everything else was great.
review from
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9.2
Pros: Drop off super easy. Pricing is superb compared to TPA, and other Clearwater based rental companies
Cons: Pickup took a little extra time because only one rep for counter & phone service
review from
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2.0
Cons: K.ayak allowed me to make a reservation for a time the location was not even open so I had to cancel and rebook.
review from
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4.8
Pros: Was a nice vehicle.
Cons: Who ever takes care care of cleaning and preparing the vehicle for the next client is sub-standard. Vehicle was not clean inside or outside (cleaned it myself). No windshield washer fluid. Oil life indicator repeatability showed change oil soon. Tire showed major wear on them.
review from
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5.6
Pros: The drop off was easy
Cons: The car wasn't ready. I had to wait for it to be cleaned in which they did a quick job so the roof of the car had dirty footprints & handprints on it, there was hair on the head rests, & the back seat were still wet from them JUST cleaning it. I felt very uncomfortable putting my children in the car
review from
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6.0
Untrained rep
Pros: When we got the car it took 40 min the person didn’t know what he was doing. Poor service. When we returned the car that person was extremely competent. That’s why 3 stars
Cons: Returning the car very competent guy.
review from
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6.8
Pros: It was a very smooth pick-up and drop-off
Cons: We rented a 7 passenger van for a week. The van was not clean and the inside of the windows were very dirty, gps rings on windows and hand and finger prints etc. it also smelled of very strong cigarette smoke
review from
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3.6
Rent elsewhere
Cons: We waited for about 45 minutes to pick up the car. No one was at the counter for about the first 15 minutes. The car was in poor condition. Markings that looked like the paste part of tape were all over the car.
review from
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8.0
Pros: Overall service was good.
Cons: We got our rental car and saw that it was not clean. Much older car than what we wanted. We made some comments. They said to pay more to get another! We took the first one they were giving us. Didn't want to pay more than the price we agreed. It stalled on us the second day. Unfortunately evening hours! We insisted on another one which they agreed. The second one had less miles and was cleaner. Problem solved.
review from
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10.0
Great experience
Pros: While planning our trip to Florida, we went online to search for a passenger van to rent. Our best deal was a Hertz rental through ca.kayak.com and we weren’t disappointed. The vehicle was a newer model with lots of options, spotless and the perfect size for family adventures. The rental agency employees in Florida were friendly and provided great service. Used our own insurance company from home without issue. Our contract was exactly as expected without any hitches, surprises or additional fees. Hertz will definitely be our choice next time we travel!
review from
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