Guest reviews
Overall rating
6.9
Good
Based on 218 reviews
Cleanliness
7.2
Comfort
7.1
Pick-up/Drop-off
6.4
Value for money
6.9
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
34
28
19
18
28
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car was clean
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waited a few minutes
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2.0
Pros: nothing
Cons: I reserved the car and was scheduled to pick it up at 8PM. I showed up a little bit late, and I assume this would be no problem, because the Oakland Airport Rental Car Center is open 24 hours a day. When I got to the car rental center, no one was at the Payless desk, and another lady told me that Payless closes at 8PM. So why would I be allowed to reserve a car for pickup at the time that the desk closes? So anyway, I had to change my trip plans because I had no rental car.
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6.8
Cons: Grossly understaffed. No service at return. No record of return when I called next day. Under investigation.
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10.0
Pros: The staff were incredibly patient and kind.
review from
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2.0
Cons: Although i had all the requirements to rent a car, they would not rent to me and it cost me a plane ticket. 95 usd and a hotel room 80usd to go home to Las Vegas. I will not recommend them
review from
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4.0
Cons: huge delay at pickup. Chaotic and dangerous. No social distancing, no attempt to address situation to reduce crowd. No staff. Never again!
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10.0
Cons: Getting through to.the customer service on the specific location on the phone
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6.8
Pros: pick up was very slow drop off was fine
review from
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9.2
Pros: Drop off and getting the car was very easy.
Cons: Dropoff could be better. Not good signage, then you have to go inside to the desk to finish your dropoff. Inconvenient.
review from
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5.2
Pros: Car was nice
Cons: Cost ended up being more than twice what I was quoted. I asked for only the insurance that was legally required. They charged me for insurance that was not required and cost $15/day. I got a flat tire. No spare in the car. Took them _six hours_ to come fix it!
review from
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2.0
Pros: Nothing to like. No agent at the counter. Waited 20 min. As did the woman behind me. No one ever showed up. Pulled up the Hertz app and made a reservation while standing there.
Cons: See above. Will NEVER rent from them again.
review from
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2.0
Pros: Nothing Arrived and no agent Had to go to budget next door and pay $11 more They said agent often not there
Cons: Everything
review from
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10.0
Pros: I have to get my receipt in the counter since the drop-off receipt showed ”excessive mileage.”
Cons: the drop-off should know that rentals usually come with unlimited mileage
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