All good except the line at the Oakland Airport is too long. The whole Avis, Budget, Payless section was run by 3 people and there were at least 25 people in line most of the time. I had to wait close to 45 min to get to the counter. Once there, very quick and efficient.Reviewed 2022 May 23
review from
6.0
Pickup was the worst I've experienced. 1:30h to pickup the car, that was reserved already.Reviewed 2022 May 16
review from
10.0
All good—agent and carReviewed 2022 Mar 06
review from
2.0
Lied about policy until I showed up and got denied what was scheduledReviewed 2022 Feb 16
review from
2.0
Kayak was trash. Couldn’t get a car phone call wasn’t answered. Trash trash trashReviewed 2021 Dec 28
review from
6.0
Good price/quality. But the pickup staff was extremely grumpy and not listening to any requestsReviewed 2021 Dec 28
review from
3.9
I sat in the pickup line for an hour. I wasn't expecting it to be that longReviewed 2021 Aug 06
review from
4.0
Cons:Picking up rental car should not take 1.5 hours after arriving at rental center. Very dissapointed that I had to waste my time waiting to get a car, on my very limited Father's Day weekend.Reviewed 2021 Jun 21
review from
10.0
Pros:Very easy to drop offCons:I booked through a 3rd party and they accepted my reservation but when I arrived they said they were sold out for a few days. They were able to help me but stressed me out about it first. 3rd party should know exact inventory to prevent this.Reviewed 2021 May 16
review from
2.0
Pros:Bad service didn't know I had to have a ticketReviewed 2021 May 13
review from
2.0
Cons:Sorry my bad. I screwed up. Will actually not fully my fault. I did indicate I wanted to rent from SFO airport and it also apparently gave me options for Oakland airport rentals and I rented a car from there without realizing. Duh! Will anyway it was nonrefundable and I'm screwed out of $140. So since kayak sent me a request via email for a review of my car rental it's fair to say it didn't go so well!Reviewed 2021 May 09
review from
2.0
Pros:nothingCons:I reserved the car and was scheduled to pick it up at 8PM. I showed up a little bit late, and I assume this would be no problem, because the Oakland Airport Rental Car Center is open 24 hours a day. When I got to the car rental center, no one was at the Payless desk, and another lady told me that Payless closes at 8PM. So why would I be allowed to reserve a car for pickup at the time that the desk closes? So anyway, I had to change my trip plans because I had no rental car.Reviewed 2021 Mar 29