Pros: Staff was friendly.
Pros: Car was very nice and clean. Drop off was very easy. Just handed over the keys to someone who walked up to the car as I arrived. Got email containing receipt.
Cons: Hertz website says there's Gold Counter Service at this location (ie, "Show your license and pick-up your keys...") Not at Oakland Marriott HLE. I specifically asked. Nope, I got the full enjoyment of waiting in line at the counter, suffering through the insurance upsell, re-running my credit card, etc.
Pros: The staff at the office on Broadway were helpful and courteous. The customer support folks on the phone were unhelpful and, sadly, a terrible experience. My partner was crying in frustration. That bad.
The car was clean on the outside, but bug spattered on the outside. Trying to change the credit card used was impossible over the phone.
Cons: The way you charge for extras is a poor experience. The pack of flexibility around rental changes is difficult. I rent cars on the regular for work and hertz is always my last choice. It’s always a poor experience. I swore again after this last rental that I’d never do hertz again.
Pros: The staff was friendly but not helpful
Cons: Vehicles were not in stock and we had to get a downsized vehicle. We were advised to go to the airport to trade in for a bigger vehicle and we got there nothing was available. Since we accepted the vehicle and drove to the airport, we could not get a refund. Horrible experience
Pros: The staff was helpful and informative.
Cons: The car reeked of cigarette smoke. I had a minor cold and was congested, so I couldn't smell it when I first got in the car. But then two different friends said it smelled like a smokestack. When my congestion cleared I smelled it too. And there were a few things in the car that had belonged to the previous renter.
Pros: I wasn’t even able to get the car. Nothing
Cons: Auto cancellation for places being over booked
Cons: Waited an hour to pick up the car from Oakland airport. Once inside it didn't smell or look very clean. The Passat they gave me got great gas mileage though.
Pros: The lady was very friendly but I had to wait over 45 minutes.
Going across the bridges, it was a bit unclear how much Hertz will charge me?
Cons: The wait time could have been a LOT less...also, make it clear about crossing the bridges in the Bay Area.
Cons: The wait to get to an available agent was a little long. Other than that, an outstanding experience.
Pros: friendly staff
Cons: The car was not ready when I went for the pick up and I have been asked to come 1 hour later. Received a smaller car than the one I booked and the car was dirty in the inside and the outside.
Cons: I scheduled an 8pm drop off and when i got to location it was closed.
Cons: They called me the morning of to inform me they were out of cars and my week-old reservation was no good. Stranded me the day of our family trip with no car.
Compact (Jeep Renegade or similar) is the most frequently booked rental car type from Hertz in Oakland.
Hertz has 3 rental locations in Oakland. Take a look at our Hertz rental location map to find the best rental cars near you.