10.0
Cons:Really great service.Reviewed 2021 May 13
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8.0
Pros:priceCons:there is only one person in the office to make the contract. had to wait 30 minutos in lineReviewed 2021 May 07
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10.0
Pros:Value for rental fee was great. Car was clean and worked great.Cons:Dropoff was quick, but could not get attendant's attention to give me a receipt.Reviewed 2021 May 04
review from![kayak]()
4.0
Pros:Staff was friendly when we got to them, but note that in San Antonio, Payless doesn't have their own staff. They use AVIS staff.Cons:The wait to get the vehicle was ridiculous, it was unclear at first that we had to go to the Avis counter because there was NO ONE at the Payless counter.Reviewed 2021 Apr 27
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2.0
Pros:Agent at the counter was professional and courteous and was the only person who knew what she was doing.Cons:More employees, clear signs indicating where customers can be helped and much less wait. Option to cancel reservation.Reviewed 2021 Apr 16
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2.0
Cons:They should not require two photo ID's. I was left without a car.Reviewed 2021 Mar 07
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2.8
Cons:I reserved an economically efficient car because I own a truck and wanted to reduce gas mileage. When I picked up my car, they informed me that they didn’t have they type of car I reserved and gave me a truck. I informed them this was the whole reason I had reserved the car, was to save money.Reviewed 2019 Jul 22
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8.8
Pros:Drop off agent excellent customer service- all star!Reviewed 2019 May 10
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9.6
Pros:The entire process was easy and efficient.Cons:Nothing reallyReviewed 2019 Apr 28
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7.2
Pros:We were upgraded to a mini van, which was great for us.Cons:We had to use the Avis counter and the rep wasn't very familiar with getting us into our Payless car, so it took at least 20 minutes, maybe longer. Also, the rep said our credit card didn't go through, so then put it on our debit card. The charges on both had gone through, but ended up dropping offReviewed 2019 Mar 11
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2.0
Pros:Nothing.Cons:Some debris flew off another vehicle contacting the rental vehicle. They charged my CC 1,000 for the damages without my knowledge. After i call them, they claim they don’t never had a rental agreement with me or anything. I’m trying to get reimbursed from the other insurance agency that caused it.Reviewed 2019 Feb 12
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10.0
I was worried for nothingPros:I had read reviews on google AFTER booking this rental and I got rather worried. We had no wait. We had no issues with the car. We even got a better car then we thought we would have.Reviewed 2019 Jan 13
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