Cons: They should not require two photo ID's. I was left without a car.
Cons: I reserved an economically efficient car because I own a truck and wanted to reduce gas mileage. When I picked up my car, they informed me that they didn’t have they type of car I reserved and gave me a truck. I informed them this was the whole reason I had reserved the car, was to save money.
Pros: Drop off agent excellent customer service- all star!
Pros: The entire process was easy and efficient.
Cons: Nothing really
Pros: We were upgraded to a mini van, which was great for us.
Cons: We had to use the Avis counter and the rep wasn't very familiar with getting us into our Payless car, so it took at least 20 minutes, maybe longer. Also, the rep said our credit card didn't go through, so then put it on our debit card. The charges on both had gone through, but ended up dropping off
Cons: Some debris flew off another vehicle contacting the rental vehicle. They charged my CC 1,000 for the damages without my knowledge. After i call them, they claim they don’t never had a rental agreement with me or anything. I’m trying to get reimbursed from the other insurance agency that caused it.
I was worried for nothing
Pros: I had read reviews on google AFTER booking this rental and I got rather worried. We had no wait. We had no issues with the car. We even got a better car then we thought we would have.
Cons: Car had strong smoke smell and muffler was hanging down so low it hit on every bump as well as made noise. Car has not been maintained.
Pros: Easy Peasy all the way. Nice clean car, ready to go when I arrived. Just what I expect!
Cons: What not to like?
Please rent from someone else, anyone else.
Pros: They had a car to rent.
Cons: They did not give me the car type I reserved. They only had ones that guzzle more gas. The instructions on the reservation were incorrect. It said to take the shuttle to the off-site rental area. There is none. The airport info people said that was discontinued years ago. After finding the tiny Payless counter, no one was there. Waited for a while, no one showed up, then called customer service. After being bounced around on their robot system, I spoke to a person. They said they would alert the manager. Back to the counter. Finally someone from Avis came over. Was told Avis bought them a year ago, but they didn't tell people, and there was no sign. I was given a pickup truck, and poor directions to find it. After hunting all over, found the few stalls for Payless in the vast sea of Avis lots. Upon starting up, saw that the gas was less then 1/16th tank. Food crumbs everywhere inside the cab. While driving, trying to start forward up a slight incline on wet road, the rear wheels spun with no traction. After gently coaxing it to get moving, it finally drove on. Was in fear for my life most of the time in this truck due to the cheap tires they used. I credit the power of prayer to Almighty God that I'm still alive to rent again ... not from Payless.
SUV but I reserved a car
Pros: Check-in and drop off process was fast, rates were good
Cons: They only had an SUV when I wanted a car. I don’t like large vehicles and the driver seat was uncomfortable due to its size. It also smelled strongly of deodorizer which I also don’t like.
Excellent service, friendly staff
Pros: Very friendly staff. Excellent service. Best price. Quick and easy to get the car. Fast easy return. Overall great experience. I will use Payless again!
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Payless in San Antonio.
Payless has 1 rental location in San Antonio. Take a look at our Payless rental location map to find the best rental cars near you.