"the whole experience was horrible and will from hertz again."(in 511 reviews)
"$600 found at Enterprise"(in 5756 reviews)
Overall Rating5.6 FairBased on 189 reviews
Cleanliness
6.2
Comfort
6.2
Overall
5.6
Pick-up/Drop-off
5.7
Value for money
5.6
Recent reviews
Traveler rating
32
11
4
9
2
0
69
Find reviews that mention:
2.0
I did not get my truck. The Kayak website allowed me to book a vehicle that was not available and I didn’t find out until I was at the counter. The attendant let me know that they did not have any trucks or vans anywhere in San Antonio this Weekend. That was extremely stressful and frustrating.Reviewed 2025 Jan 17
review from
2.0
1 person was at the checkin desk despite a 30min+ line. While I was in line to rent a car, I was sent an invitation to check in online. I did just that. I checked in and proceeded to the parking deck. When I got to the deck I was informed that Hertz didn't have any vehicles in my category but they would be happy to rent me an upgrade for 50 extra dollars per day. After begging the team at the parking deck, I was instructed and required to go back into line one more time and check in again. I spent more than 80 minutes trying to get a car. When I finally got through the line the second time I went up to the parking deck and there were a half dozen cars just like the one I rented. The delay was very very irritating and the fact that you tried to upsell me as opposed to just find an adequate appropriate replacement. Vehicle to rent is just as infuriating. As you would expect, I will remember this the next time I go to rent a car.Reviewed 2025 Jan 06
review from
2.0
Location was overbooked - no car of any sort available. Will NEVER book a car with Hertz/Expedia/Kayak again.Reviewed 2025 Jan 05
review from
10.0
The hertz associates were excellent. We got our car quick and were on our way. Highly recommend this location.Reviewed 2024 Dec 30
review from
2.0
HORRIBLE experience.... they Over booked an Lied to me TWICE saying that my vehicle was reserved... i show up No vehicles to rent much less the truck i had reserved over THREE weeks in advanced....Reviewed 2024 Dec 02
review from
2.0
They overbooked for the day and were stressed upon pickup. They never gave us instructions for drop off and never mentioned their office would be closed. They charged us for the full amount disregarding the $74 I had already paid and weren’t available upon drop off to resolve the matter.Reviewed 2024 Oct 21
review from
8.0
The service provided by Hertz at DeZavala was great. They need to revise their website so the driver understands that if they choose option of Hertz to pick the vehicle, that could mean you are stuck with an electric one plus they should indicate the amount of the deposit & the total cost. I feel like they do a bait and switch tactic. This is corporate’s fault (and choice) & nothing to do with the team at the DeZavala Center. They were greatReviewed 2024 Jul 26
review from
2.0
Tried to contact the office by phone several times a couple hours before my reservation’s start time to make some changes, but no one ever answeredReviewed 2024 Apr 14
review from
8.0
Vehicle was a little dirty on the outside and a cleaning rag and a different set of car keys were left on the inside, but otherwise the pickup and drop off were smooth and the lady who checked us in was super friendly and helpfulReviewed 2024 Apr 13
review from
2.0
Hertz location on the reservation was permanently closed. There was a sign on the door directing us to another location, so we went there. That place was closed too. Had to go to a third Hertz location to pick up our car. Took 3 hours total. Tried calling Hertz but nobody on the phone knew what was going on, didn't know anything about the closed locations.Reviewed 2024 Apr 13
review from
2.0
Despite prepaying for the rental, there was no car available for me at pickup.Reviewed 2024 Apr 13
review from
2.0
All Bad, never got car, Hertz overbooked had no cars available when I went to pick up car reservation. Hertz said they were 70 cars short when I got to Airport for car pickup. How does this happen, should be illegal! This totally ruined our vacation plans. Never again with Hertz or Kayak!Reviewed 2024 Apr 03
Top tips for renting a car from Hertz in San Antonio
Hertz offers a fleet of newer cars, ensuring a comfortable and reliable ride. Their staff is known for their professionalism and helpfulness, making the rental process smooth. Hertz Car Rentals in San Antonio also stands out with excellent customer service, addressing any concerns promptly, and offering a personalized experience that sets them apart from other rental agencies in the city.
When renting from Hertz Car Rentals in San Antonio, you can choose from a variety of car types to suit your needs. They offer a wide selection, from compact cars to SUVs and luxury vehicles. Whether you’re traveling with family or for business, you can find a car that fits your requirements and preferences. Some car types may be more in demand than others, so it's important to book your rental early, especially if you're traveling during peak season. For example, SUVs and minivans are typically more in demand than economy cars.
Hertz Car Rentals in San Antonio does have a rewards program called Hertz Gold Plus Rewards. Members of the program earn points on every rental, which can be redeemed for free rental days, upgrades, and other rewards. Anyone can join the Hertz Gold Plus Rewards program. There is no age requirement or minimum rental requirement. Members may enjoy benefits like faster reservations, faster rentals, and earn points for free rental days. The program offers a convenient and cost-effective way for customers to maximize their car rental experience in San Antonio.
Hertz Car Rentals in San Antonio offers a flexible cancellation policy. Customers can usually cancel their reservation without penalty if done within a reasonable time frame. However, some restrictions may apply, such as for pre-paid rentals or rentals made during peak season. The exact terms may vary, so it’s advisable to check your reservation details or contact Hertz for specifics. This flexibility ensures that your plans can adapt to any unexpected changes.
Supplier choice rental cars from Hertz in San Antonio are around 56% cheaper than other car types, on average.
See more tips
FAQs about renting a car from Hertz in San Antonio
Where are the best pick-up locations for Hertz Car Rentals in San Antonio?
Some of the best pickup locations for Hertz Car Rentals in San Antonio include the San Antonio International Airport and downtown locations like 200 S Alamo St and 1111 Austin Hwy. San Antonio International Airport (SAT) is the most convenient location for picking up a rental car, especially if you're flying into San Antonio. Hertz has a counter in the airport terminal, so you can pick up your car and be on your way quickly and easily. The downtown Hertz San Antonio location is convenient if you're staying or working in the city center. This location is also close to many of the city's popular attractions, such as the Alamo and the River Walk.
What are the different car rental benefits offered by Hertz Car Rentals in San Antonio?
Hertz Car Rentals in San Antonio provides various amenities and add-ons. These may include GPS navigation systems, child safety seats, and vehicle protection options. While you can request specific amenities, the availability may depend on the location and vehicle. As for picking your car, you can often choose from a range of available vehicles, giving you some flexibility in your selection.
Where are the best places to park Hertz Car Rentals in San Antonio?
San Antonio offers a mix of paid parking garages and metered street parking. The best places to park your Hertz rental car largely depend on your destination, but downtown areas like the River Walk and the Alamo may have metered parking or garages. Payment methods for parking usually include cash, credit cards, or mobile apps. Be mindful of parking time limits and rates. Generally, San Antonio is considered safe for parking, but it’s wise to secure your vehicle and avoid leaving valuables inside.
What is the most popular rental car from Hertz in San Antonio?
Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in San Antonio.
How many car rental locations does Hertz have in San Antonio?
Hertz has 14 rental locations in San Antonio. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: San Antonio airport (SAT)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Antonio airport (SAT)?
Yes
See more FAQs
Everything you need to know for your Hertz car rental in San Antonio
Search for cheap rental cars from Hertz in San Antonio with KAYAK and rent a car from Hertz that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Hertz rental car deal in San Antonio.
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