Long wait for baggage. 2.4 hours
Worst experience ever, never ever flying with etihad again.
The fact that my flight from LHR to Abu Dhahbi is cancelled, I am only frustrated about not being home. I most probably will never fly Etihad again.
Cons: "No entertainment system was working"
Pros: "Good seating space, good service"
Pros: "Flight price and time"
Cons: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
Pros: "Crew and food"
Pros: "It got me from a to b"
Cons: "I'm just not going to go with Etihad in the future."
Pros: "Nice crew, seat reclined a lot, great food"
Cons: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Cons: "Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty."
Cons: "My seat (8d) would not recline and the hand rest would not go up."
Cons: "My Baggiage is extremely damaged which is so disgusting and there is no way to report it"
Pros: "customer service is great"
Cons: "waited for another plane that was late..but no problem"
Cons: "No food I ask three time for coffee and tea still not get it Staff so rude I don’t know why staff was rude if you don’t have food let us know not get rude ."
Pros: "The staff were kind, professional, attentive, and each person brought a warm elegance to their interactions with patrons. My seat ate who was a stranger to me got messily sick and the attendant was gracious and helpful to her. Also the meal from Abu Dhabi to Bengaluru was the most delicious I've ever had on any flight, which includes some international first class travel."
Cons: "I have long thighs so my knees butted against the seat in front of me."
Pros: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Cons: "The screen /server didn't work, but it was exceptional in experience."
Pros: "Nothing compared to other airlines especially emirates airline which was amazing and reason we flew etihad thinking it will be same experience."
Cons: "Everything especially the small seats with tiny aisles like American Airlines. I was shocked with etihad compared to rest of Airlines from your country. We were very impressed with Emirates so the complaints and comments are compared to the best I have seen and not typical Airlines."
Cons: "Bad seats. Treat people like cattle with barely any leg room."
Cons: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
Pros: "Good time Baggage smooth service"
Cons: "Food Crew service"
Pros: "Kind of similar to Indian food if possible. Thanks"
Pros: "Clean well maintained aircraft. Enough leg room"
Cons: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Pros: "The staff was very friendly and the food was very good"
Cons: "The seats were very crammed"
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Pros: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Cons: "Can't fault it!!"
Pros: "Improve your food standard"
Cons: "Food could have been spaced out more evenly during the flight. First meal came out like 3 or 4 hours into the flight, second meal came out like 8 or 9 hours after that"
Pros: "Crew, service, more seat room."
Cons: "Chaotic boarding but that's it!"
Pros: "Immigration at Dubai saved some time."
Cons: "Food was not good."
Pros: "Flight was on time and service was good"
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Cons: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Pros: "A380 is great."
Cons: "The food was not so good."
Cons: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
Pros: "Friendly staff"
Cons: "They need better food"
Pros: "Overall everything was excellent"
Pros: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Cons: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Pros: "Take off on time. Arrival early."
Cons: "Nothing not to like."
Cons: "non-terminal gate (bus ride) boarding;"
Cons: "The fact that I had a layover of 22 hours and they didn't provide us with a room."
Pros: "Staff was accommodating and friendly."
Cons: "Aircraft condition, smelly."
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
Cons: "I didn't like they seperated me and my friend with different seat assignments."
Cons: "Cabin crew was not responsive to our simple needs for glass of water or serving specific meals we had ordered(JVML). after lots of discussion they found the proper meals for us."
Cons: "Bathrooms became filthy."
Cons: "They were out of vegetarian sandwiches and don't substitute it with anything else. They should be extra careful with vegetarian options. Meal quality can improve a bit in general."
Cons: "Gate manager "Nadia" very rude and unprofessional in dealing with boarding passengers."
Cons: "Extra bag fees, overly strict and told me I couldn't have any clothes or other items in my computer bag. Charged me $300 since I had clothes in the computer bag. No leg room at all, horrible experience."
Very helpful and welcoming crew, good food in fair quantities, enough space for the legs. Surprisingly good quality for a "lowcoster".
Pros: "Nothing to be specific"
Cons: "Things need to be improved 1. Boarding 2. Flight delayed for 40mins 3. Seat comfort is not good"
Cons: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Pros: "Crew, food and seat were all perfect."
Cons: "The plane was very very cold."
Pros: "Nice crew."
Cons: "Boarding was not efficient. Shuttle took passengers to plane but had to stay on bus for 10 minutes prior to boarding. Boarding both ends of the plane made it difficult for people to get to their seats."
Cons: "The food ahould be better"
Pros: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Cons: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Pros: "All good"
Cons: "No water service Thats all"
Pros: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Cons: "Nothing really."
Pros: "Was given a vegan sandwich, told crew member I didn't want it, wasn't offered another type."
Cons: "Cramped, after paying for onboard wifi they didn't start it until in the air, and shut it off before landing.. it took time to taxi, and get off the plane and I couldn't make calls or contact ppl. TV monitor didn't work"
Pros: "Very pleasant crew"
Cons: "No leg spaces even for children. You can’t get even one glass of water for free. Pay or die."
Pros: "Not much."
Cons: "The plane was very old with no padding in the seats. You could feel the back of the seat grinding into your back. Everything, including water, had a price tag, unless your flight originated from an international previous flight. During the four hour flight there was no entertainment available, wi fi was expensive, and flight attendants were practically non existent. Water......, a plain bottle of water, cost $2.00! I had to beg for a paltry cup of water that supposedly came with my flight. Fly Dubai is nothing near the service and reputation of Emerites. Other connecting airlines to Nepal are much better."
Pros: "Absolutely nothing"
Cons: "That kayak redirected me to Flight Network to purchase this ticket. They used an alternate credit card - not mine- to pay Fly Dubai which precluded me from getting a boarding pass, forcing me to purchase another ticket. My Visa card was billed by Flight Network , but they paid Fly Dubai with a MasterCard that is not mine. BIG PROBLEM!!!!!!"
Cons: "The flight was held on the tarmac for nearly 40 minutes. It was a full flight with no air ventilation and the heat was overwhelming."
Pros: "I liked the seats which were good"
Cons: "The thing which was not good was food, no pillows and flight was not on time."
Cons: "Didn't make it to my destination yet"
Cons: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
Cons: "I booked tickets business and the charges for business but when we send my it not says business it’s looks economy So I canceled the booking"
Cons: "The travel agent I selected completely ruined my whole experience."
Pros: "We did not crash."
Cons: "Seats, no leg room. Everything cost money, from a bottle of water to the entertainment."
Pros: "The time when we reach Baku good time to check in hotel"
Cons: "4 am is too early you should be in airport at 2 so have to leave home 1.30 so no chance to sleep before"
Pros: "There on time"
Cons: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Cons: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Pros: "Average flight and service."
Cons: "Unfortunate that my FlyDubai checked in luggage from Skopje to Dubai was not transferred onto my connecting Qantas flight. I will be disappointing if not recovered."
Cons: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Pros: "Nothing really"
Cons: "The delays, chaotic checkin counters at Dubai, slow boarding, seating changes when on board, uncomfortable seats, no food or drinks on board and unfriendly staff"
Pros: "Nice short flight"
Cons: "had to pay for water."
Pros: "Seats are comfortable."
Cons: "My in-seat entertainment did not work."
Pros: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Cons: "It was a horrible experience"
Pros: "The crew is incredibly professional and you do feel bad for them."
Cons: "It's the other passengers that are the problem (and that's consistent). The cabin stinks (due to the passengers), they generally don't listen to crew instructions, and it's the only place that every time you land there is someone who is standing up immediately after touchdown and the crew is yelling at them."
Pros: "Nice FZ team fast and responsive"
Cons: "Not organized crowd and FZ team not capable to organize the change of seats"
Cons: "Crew was very polite. No complimentary entertainment for such a long flight. Entertainment consoles put off lots of heat and not consistently working."
Pros: "On Time Arrival although we experienced a late departure"
Cons: "Passive agressive crew Entertainment system did not work and the screens do not turn off which made sleep impossible and the glare was a great discomfort when the lights dimmed."
Pros: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Pros: "Nothing at all"
Cons: "No food or beverages. So tight airplane"
Pros: "Flight left exactly on time."
Cons: "Why give out boarding zones if the Kathmandu flights are all a mad scramble anyway?"
Pros: "The staff was very helpful."
Cons: "It's a pay for what you get kind of airline, but that is to be expected. Overall good."
Cons: "The restrooms at in Dubai are terrible"
Pros: "Nothing at all. I've rated the food as OK, but I didn't buy anything."
Cons: "The delay. The cramped, uncomfortable seats. The lack of communication re delay from staff. The disorganised boarding at KTM."
Cons: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Pros: "really can not think of one good thing that i liked, i really don't!"
Cons: "due to weather conditions, flight delayed and this information was not shared by Flydubai crew (wherever they are?). This is the 2nd time that delay happened and airline failed to manage the passenger at boarding gate or airport screens. people were shouting and looking for one person to communicate with, but there was no one to talk to. So - bad management - no hot drinks onboard the flight - lake of ethics - terminal at dubai airport was crowded and lake of services and seates to stay on!"
Pros: "The only thing I liked about this airline was the flight they had available the day I needed it, and the price was reasonable. But the flight was oversold, so I wasnt able to take it anyways."
Cons: "Fly Dubai check in at Dubai Airport is run by non-employees. My wife and I waited 1.5 hours in line. The staff helps other customers who are late for their flight cut in front of the line, and therefore make everyone else late for their flight. We finally arrive to the front and are told our flight has been oversold, and that it is full. We asked to be put on another flight and they said the next ones leave tomorrow. We were told we had to go wait in another line to arrange a flight or refund. We waited in that line for almost 1 hour, and the employee gave us an email address written on a post it note, and said if we wanted a refund to email them. Just an awful airline. Some other passengers wanted the flight the next day and Fly Dubai offered them a hotel for the night but said the hotel is full. The airline has an awful check in system, awful customer service, and has yet to offer us a refund, or even reply to the email we sent them six days ago. Regardless of their ticket price I will never fly with this airline ever again."
Pros: "The crew were very nice and supportive"
Cons: "At the boarding, I was supposed to have an aisle seat, he gave me a middle seat ticket. I didn't realize that except after I'm on the plane. The crew were supportive and managed to fix this"
Pros: "It was cheap"
Cons: "The cabin was swealtering while we were waiting to take off for an hour. No explanation as to why there was a delay. No complementary drinks, even in that heat. At least for short flight the entertainment was free."
Cons: "They failed to alert me that my flight was overbooked and that I would be moved to the next later flight. Need to sort out an sms or email alert system like other modern airlines."
Pros: "I asked one of the flight attendants to let me sit closer to the bathroom as I needed to use restroom often and didn't wanted to bother other people. Once we took of she provided and open seat. That was really helpful"
Cons: "The checking in desk representatives had no authority to change or modify any seating arrangements. Also, the first row seats are left open so the flight attendants can charge 100 aed to anyone wants to seat on those seats. I found this to be silly. Also, their baggage policy is ridiculous. No baggage authorization for international travel! One have to buy it separately."
Pros: "Customer Services"