Guest reviews
Overall rating
8.8
Excellent
Based on 28 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
9.0
Value for money
8.9
Skip to main content
More
Pros
"The car had good gas mileage"
(in 621 reviews)
"Staff was friendly and accommodating."
(in 282 reviews)
"Helped me get my car changed"
(in 610 reviews)
Cons
"Never renting from here again!"
(in 111 reviews)
"Car was dirty seats were stained"
(in 33 reviews)
"didn't have the car reserved"
(in 878 reviews)
Recent reviews
Traveler rating
13
3
0
1
0
Find reviews that mention:
customer service
credit card
pick up the car
car was clean
shuttle from the airport
friendly staff
car available
rental place
car was dirty
took over an hour
great price
great car
car insurance
-
10.0
Pros: Quick and easy. Staff was excellent. Note that in Aruba, "Top Drive" is the main car rental agency and then has several "white-label" companies that rent their cars under various names. We made our reservations with Ace and went to the Ace offices, which is in a small strip mall of multiple car rental companies that all pull their cars from the Top Drive fleet. I thin the difference is the discount agencies like Ace get the older cars. Our car had 60,000 km on it and in Aruba, that is a lot of hard miles.
Cons: Nothing, it was all good
review from
-
10.0
Pros: Staff were friendly and super helpful.
review from
-
9.6
Pros: Staff was great and super helpful and friendly.
review from
-
6.4
Pros: The cost was much better than other agents and drop off was a breeze.
Cons: The shuttle location was somewhat confusing but a couple of other shuttle drivers directed us to where to wait. The car was not the best. It had scratches on every panel. The front bumper cover was bent. The car had an alignment issue and a belt squeal. The interior was stained and extremely worn.
review from
-
10.0
Pros: Small place. Easy, friendly. None of the usual pressure to add fees. Drove us back to airport on the car do less baggage handling
review from
-
4.0
Rental from hell
Cons: When we arrived our reservation was cancelled so Ace never sent the shuttle to the airport. We waited in the rain for 90 minutes. Then we were not told to activate a button on the key fob to deactivate a theft protection and start the car. We spent $30 on tips to strangers trying to start our car.
review from
-
10.0
Pros: Quick rental on location, thourough check of the vehicle. Simple process
review from
-
8.0
Great value for the money...vehicle was, umm.....
Pros: Value for the price, secured a great deal through kayak for a 13 day rental.
Cons: Car was ‘weathered’.....wasn’t particularly clean when we picked it up, and had plenty of scratches and miles on it. Stateside, we would not have accepted this condition.
review from
-
10.0
One Happy Island Car Rental
Pros: All our dealings with Ace Car Rental were excellent.
Cons: None
review from
-
9.6
Great value, great service
Pros: Everyone we dealt with was very nice and helpful, the vehicle was fine and we had no issues for the entire week.
Cons: When we got off the plane, it was not immediately obvious where we needed to go to find the ACE representative. We walked to the general area where the rental car services are listed, but didn't see any signs for ACE. They must be used to this as after a minute or so of wandering around, a guy from ACE found us somehow and took us over the the office. Very helpful, but it did seem lucky that he found us.
review from
-
10.0
They were great to deal with, super nice and friendly!!!
Pros: Ricardo processed my paperwork while another guy loaded my car with my luggage. Definitely use again!!!!!!
review from
-
10.0
Great Service and Price
Pros: Easy process, value, service.
review from
Where can I find Ace car rentals in Oranjestad?
Top tips for renting a car from Ace in Oranjestad
- Mini rental cars from Ace in Oranjestad are around 43% cheaper than other car types, on average