Guest reviews
Overall rating
5.6
Okay
Based on 18 reviews
Cleanliness
5.5
Comfort
6.1
Pick-up/Drop-off
5.1
Value for money
5.4
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
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car was clean
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great car
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great experience
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2.0
Cons: The day before the reservation, I got a call informing me that there were no cars available and they they would be cancelling my reservation. No alternate options were provided.
review from
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6.8
Pros: Both gals who helped me with pick up and then drop off were super.
Cons: The pick up at the Raleigh NC mall 5 days before Christmas was very chaotic. I couldn't find the car once I had the keys, and the woman working was all alone so couldn't leave the desk inside the mall to help me find it. That was very time consuming and took much longer than it should have. Having dedicated and labeled Avis spots in the mall parking lot are a necessity, especially if Avis isn't going to hire extra help. She had to leave her post and help me find the car. She didn't know where it was either in the chaos of a mall parking lot before Christmas.
review from
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9.2
Pros: Great car selection
Cons: Mall location had a lot of traffic to navigate though. Not sure how this could be improved.
review from
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6.4
Pros: I like how Avis stretched the definition of a "midsize" booking to include a Nissan Sentra. That's very creative.
Cons: Leave lots of extra time to drop a car at the Wilmington (NC) airport. You have to find a parking space, unload your belongings, walk into the airport, and wait at the rental counter. And all of that counts against your return time. If that makes you "late" to return your car, it's an extra $30-50.
review from
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5.6
Dirty inside & out
Pros: No-hassel renting. Quick rental process, pickup, & dropoff.
Cons: Car was filthy. Didn't have time to request a different car so I eventually vacuumed car out myself. Outside was dirty as if it had been driven in a little bit of snow. Called avis 800 # to complained and only offered $20 off future rental.
review from
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3.6
Filthy Car
Cons: Dirtiest rental car I've ever seen. Interior and exterior were dirty.
review from
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2.4
Least attentative desk personnel
Cons: The Avis representative in Raleigh was one of the worst experiences I've had. He literally left the desk and I didn't know what to do with the keys or car or exactly where to leave them. They were not helpful at all on where to park the car. They really did not do anything at all and I did not get any confirmation that the car with properly taken care of from the Avis Staff in Raleigh
review from
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2.0
Late and dirty and wrong car
Pros: Nothing- paid for a Buick and got a Ford Fiesta.
Cons: Everything- no cars at pick up time, wrong car, smelled like smoke, and dirt everywhere. I have a video.
review from
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2.0
Wrong pickup location
Pros: Avis was the to help
Cons: When I booked, I put RDU airport as pickup. What I ended up with was 25 miles away from the airport. Why would I not get an obvious notification of this during the booking process. I ended up spending more money and was inconvenienced.
review from
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2.0
No Cars!!!
Pros: Received a text when I landed at RDU that they had no cars for my reservation!!! I was left to find another car on my own!!!! Never again would I consider Avis!
review from
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