Guest reviews
Overall rating
7.4
Good
Based on 254 reviews
Cleanliness
7.7
Comfort
7.6
Pick-up/Drop-off
7.3
Value for money
7.4
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
57
23
28
8
28
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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6.0
Cons: The attendant left us at the airport in the parking lot of the rental car location because we didn't arrive within 30 minutes of our plane landing. We got there 10 minutes late according to your attendant. Another shuttle had to drive us to the Hertz location because the Hertz shuttle never came to pick us up. Will never use Hertz again and will tell anyone I ever run into to never use Hertz. Worst customer service experience. If it weren't for a nice lady from another car rental company, we would have had to walk back to the terminal with all of our luggage.
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5.2
Cons: They could have actually rented me a vehicle instead of telling me it was not available after I had the reservation and had even called them to confirm after making the on-line reservation.
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2.0
Cons: We got there and the rental car place was closed so we were charged and never received a car!
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2.0
Cons: The car wasn’t even available and I was forced to go to a different company and pay an extremely high price for a vehicle. Last time I use this site.
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4.4
Cons: Car stank of smoke and had clearly not been cleaned (and I’m guessing not sanitised either). Will never rent from Hertz again
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7.2
Pros: very easy drop off
Cons: car smelled liked smoke
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7.2
Cons: I made a reservation in advance, yet when I got there I was told that there were no mid size cars. I was charged an extra $10/day ($40) total for an SUV.
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8.4
Pros: The car was clean, good on gas, and supported Android Auto, which was a HUGE plus for me.
Cons: The car smelled like tobacco, which definitely would've been a problem for more sensitive noses.
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7.6
Cons: Customer service for this booking was very slow.
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10.0
Pros: Although it’s a small space it was great to go to a rental place that had the space for vehicles and great price for rental.
Cons: It could not have gone better. When I rent again I wish I could select the same model but I understand that’s not possible.
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6.0
Pros: Pickup staff were excellent. Car got good mileage (over 35 mpg)
Cons: Car was worn out, sounded like water swishing around in dashboard, car had tears in seat, filthy film on a glass, low air pressure, near bald tires
review from
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2.0
Pros: The staff was not friendly and they made up rules to prevent us from renting cars from their facility.
Cons: Do NOT rent from this location!
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