Book Hertz car rentals in Raleigh

Reviews for Hertz in Raleigh

Recent reviews

Traveler rating

Wonderful

16

Very good

3

Good

1

Okay

10

Fair

0

Mediocre

0

Poor

25

Find reviews that mention:

friendly stafflocation was closed

wrong locationpick up the car

car was cleanrented a car

car available

10.0

Shuttle provided fast and convenient service both to and from airport. My arrival flight, and subsequent pickup, was delayed for hours, but it didn't impact my car rental at all. Drop off procedure was quick and efficient and staff was friendly through the whole process.Reviewed 2024 Jul 30

review from

2.0

I flew on 7/19/24 - the day of the global IT outage. My flight was delayed 4 times, then cancelled, then we re-booked a flight at a different airport, and then we missed that plane and had to re-book again at the last minute. We had to fly to a different airport which would require a 2.75 hour drive to our destination. Fortunately, we arrived around 9:30 pm so we thought it wouldn't be too bad. Even given all of those inconveniences, do you know what the WORST part of our day was? Dealing with the staff at the Hertz desk. Manipulation, lies, and unnecessary delays. I was traveling with a child, and trying to ensure her safety while she laid down on a couch along the wall, waiting for me while I waited and waited and waited in line. BUT there were only a couple of people in the line! The wait was because staff spent an ENORMOUS amount of time with each customer, trying to deceive them and upsell them. When it was finally my turn, the staff did a bait-and-switch with me. Then he told me I couldn't upgrade. Then he told me I could only upgrade if I paid for the reserved car as well. Then he lied to me about my car insurance. Then he priced out a car for $85/day for 3 days and presented me with a written bill for $600.00. I asked for a copy of it for my records and he refused. My 7 year old granddaughter repeatedly walked over to me, sleepy-eyed and asked, 'what is taking SO LONG Grammy?' The staff made me leave the line, go and make another reservation and only then would he allow me to book a car rental. We finally left there AFTER 11:00 PM - to begin our 2.75 hour drive to our destination. It was an extraordinary abuse of a customer, and I will NEVER use Hertz again. I was not able to ever cancel the original reservation: K9242146653. The staff told me reservations cannot be cancelled and it didn't matter because you only get charged when you pick up the car. He said you could make 10 reservations and you wouldn't get charged for them if you don't pick up the car. Would you please ensure that this is correct as they were very deceitful and I can't trust anything they said. Please make sure that I am only being charged for the actual car I rented. It was a 2024 Hyundai Kona, license TN 736BMPZ. The new reservation number was #K92430569D0. Thank you.Reviewed 2024 Jul 23

review from

10.0

NiceReviewed 2024 Jun 08

review from

6.0

The car is ok. It was very quick to get the car. Only the tank did appear to be full.Reviewed 2024 May 17

review from

10.0

Customer service at the RDU terminal was excellent. The car was clean and it felt like an upgrade from what I booked, as it was quite new (low mileage) and was very comfortable. I needed to pick it up early, which was accommodated quite graciously. I had a 900 mile drive in this vehicle with no issues.Reviewed 2024 May 09

review from

10.0

Everything was perfect we will be renting from Hertz in North carolina againReviewed 2024 Apr 26

review from

2.0

I opted to refill the gas tank myself, instead of paying for their gas service. I filled the tank less than a mile from drop-off. I even topped it up. After drop-off I received a bill for TWO GALLONS of gas that they claimed they put into the vehicle. There is no way they fit that much gas into that car. Had I not been paying attention, I would've been ripped off. Double check your final email receipt. You may not get it for a day or two.Reviewed 2024 Apr 08

review from

4.0

Firstly, Picking the car up was inconvenient. The business card i tried to use could not be used because the chip could not be read. I was told that would be the only way that they could use a card (no swiping the card or even manually entering. So, I used my personal card, while exclaiming my dissatisfaction. Then, first car I picked was absolutely filthy and moved to another car that was less dirty. I went about my way and drove to Ft. Liberty for work and then returned the car a few days later. The return process was much better at least. When I received my receipt, the final charges do not seem in line with what was presented on Kayak, and I asked for a follow up email or phone call to see if I could speak with someone about the matter and still haven't been contacted.Reviewed 2024 Mar 25

review from

10.0

Attendant was great. Car was just OK. Old and loudly squeaking breaks.Reviewed 2023 Sept 23

review from

2.0

The car was old, burned a lot of gas. Drove 10 miles and droped a quarter of the gas tank. I’m pretty sure it had some engine problem. Very expensive for a mediocre car. Never doing business with hertz again.Reviewed 2022 Nov 16

review from

6.0

The drop off location should not be used as a selectable location. No one was in the office, no drop off box is present, and when I called to change the location to a safe Hertz location 6 miles down the road, I was charged an extra fee out of my control.Reviewed 2022 Nov 06

review from

6.0

Hertz was a nightmare to book with, and they're definitely penny pinching thieves. Modifying a booking is nearly impossible online, and if you try doing it over the phone, you'll get charged an additional 5% of the booking - absolutely ridiculous. If you decide to cancel and rebook because it's easier (AKA actually doable), you're the equally as screwed because even with a full month's notice, Hertz will not give a full refund and will instead pocket $50. The car we picked up was lovely and suited our needs, but they clearly didn't clean properly as there was a half-drank cup of soda in the car, especially concerning when Hertz declares they're doing extra cleaning because of Covid, I'm not convinced. I definitely recommend booking from any other vendor, Hertz is the worst.Reviewed 2021 Dec 30

review from

More

• What is the most popular rental car from Hertz in Raleigh?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Hertz in Raleigh.

• How many car rental locations does Hertz have in Raleigh?

  Hertz has 6 rental locations in Raleigh. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Raleigh-Durham airport (RDU)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Raleigh-Durham airport (RDU)?

  Yes