Book Hertz car rentals in Raleigh

Reviews for Hertz in Raleigh

Recent reviews

Traveler rating

Excellent

39

Good

19

Okay

15

Mediocre

40

Poor

1

Find reviews that mention:

pick up the carpick up and drop

car was cleangreat experience

car availablecustomer service

rented a carnever rent

friendly staffcar was dirty

wrong locationcredit card

location was closed

2.0

They didn’t have a car available for my reservation so they gave me a giant cargo vanReviewed 2022 Jul 28

review from

2.0

Added facility charges that were not on agreed price.Reviewed 2022 Jul 26

review from

2.0

This was a horrible experience. When reserving this car, I was asked what time I would like to pick up the car. I selected 6:00 pm the night before my work trip, thinking only times ACTUALLY available to pick up cars were shown. Imagine my surprise when I pulled up to Hertz only to find the location closed. I happened upon a Hertz employee leaving in his car and flagged him down. When I asked where after hours pick-up was -- he said they didn't have that service and that they were closed for the day. Oh...really? ME: "But -- I have to pick up a car for my work trip tomorrow" HIM: "Oh well, that's okay. We don't have any cars to rent anyway. Try again tomorrow." ME: ::Watches in the distance as he drives off:: This is ridiculous. I understand there is a car shortage, but if you SEE you have reservations on a day where you run out of cars, the reasonable thing to do is call and alert those people so they can plan accordingly. That's the most basic level of customer service I can imagine. I was able to track down a rental car, thankfully. But I won't use Kayak ever again and I most certainly won't use Hertz -- both have proven unreliable.Reviewed 2022 Jul 19

review from

2.0

I went to the Hertz counter and they had no record of my reservation.Reviewed 2022 Jul 19

review from

10.0

Staff was very friendly and helpful. The price was very reasonable. I will recommend this two others as well as rent again in the future. Thanks.Reviewed 2022 May 20

review from

2.0

I arrived and had to wait half hour for the rental car guy to come back (I had called in advance to tell him my arrival time and still wasn’t there) The car ended up being extremely expensive since something went wrong at booking with the drop off location. And he wasn’t being helpful about this. When I finally got the car it smelled so badly of smoke I had to drive with the windows down my whole 4 hour trip. It was less than Ideal and will never rent from them again.Reviewed 2022 May 13

review from

2.0

Showed up an hour and change after I had said the pickup would be and the car wasn’t cleaned and had so little gas that it didn’t register on the digital read out. Was told to bring it back w the same amount of gas, just not really comfortable trying to coast in on fumes so Hertz made some extra money on me thereReviewed 2022 Apr 29

review from

2.0

I rented a car for my 9pm flight. The confirmation email listed 12pm pick up time. Good thing I called to confirm… they close at 6pm!! Had to cancel the reservation because they didn’t have any cars available at the airport. HOURS on the phone. Total disaster.Reviewed 2022 Apr 03

review from

10.0

Friendly helpful place which is rare for rental businessesReviewed 2022 Jan 19

review from

6.0

Hertz was a nightmare to book with, and they're definitely penny pinching thieves. Modifying a booking is nearly impossible online, and if you try doing it over the phone, you'll get charged an additional 5% of the booking - absolutely ridiculous. If you decide to cancel and rebook because it's easier (AKA actually doable), you're the equally as screwed because even with a full month's notice, Hertz will not give a full refund and will instead pocket $50. The car we picked up was lovely and suited our needs, but they clearly didn't clean properly as there was a half-drank cup of soda in the car, especially concerning when Hertz declares they're doing extra cleaning because of Covid, I'm not convinced. I definitely recommend booking from any other vendor, Hertz is the worst.Reviewed 2021 Dec 30

review from

2.0

The car I received was totally substandard. When driven over 60 mph the car felt like it was going to come apart. Very high mileage car that should not be in the fleet of a premium rental car company like Hertz.Reviewed 2021 Dec 20

review from

6.0

I rented a car to be picked up at the Raleigh airport and end it up having to pick up and return the car at a place by Raleigh downtown location. Not happy at all!!Reviewed 2021 Oct 26

review from

More

• 6.6 /10Enterprise Car Rentals at Raleigh
• 3.7 /10Avis Car Rentals at Raleigh
• 4.2 /10Budget Car Rentals at Raleigh

• What is the most popular rental car from Hertz in Raleigh?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Raleigh.

• How many car rental locations does Hertz have in Raleigh?

  Hertz has 5 rental locations in Raleigh. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Raleigh-Durham airport (RDU)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Raleigh-Durham airport (RDU)?

  Yes