Cons: It was actually a bad experience. I inadvertently selected your downtown location. My intent was to utilize your airport location but your airport representative would not allow me to pick the rental car up from the airport without paying a $133 additional fee even though cars were available. Needless to say, that was extremely unfair and inconvenient. Being a traveler from out of state, I know nothing about downtown Cleveland but was forced to go there.
In addition, your rental rates have become extremely too high (overall). Nearly $75.00 for a basic car is unacceptable. I feel cheated. Going forward, Budget will be my last choice.
Cons: The location is a bit sketchy and the attendant was unprofessional
Cons: they charges double
Pros: Drop off was easy.
Cons: Budgets counter was closed and was directed to the Avis counter. Took awhile to get someone to help me , they tried to upsell me to an SUV, guess that is expected, but the worst issue was the car was rank with cigarette smoke. We fabreezed that car every time we entered and exited it. Horrible
Cons: The check-in was so smooth and fast really meant a lot how well they were prepared
Pros: Front desk staff were friendly
Cons: I had FOUR different cars. Three smelled so bad of cigarettes (and one of weed). The second one they gave me started to shake uncontrollably when I got on the highway. I feel like I was overcharged. Not happy at all.
Cons: When your company has a issue with your computer system as in crashing you should be able to accommodate your renters at a different location for the same amount as the reservation that was giving on line th
Cons: I made a reservation. They did not reserve a vehicle. They asked if I would take a truck instead and asked it if was ok that it hadn't even been cleaned. I declined. This is a horrible location.
Cons: They’re charged me extra money $70 i didn’t know why they changed extra money
Cons: PIck-up location was changed from what I chose when scheduling. $300 charge for changing it. Picking the car up took about an 1.5 hours. Car was clean but had a super strong odor of marijuana. Customer service was no help unless you paid for it.
Pros: Yes staff was very helpful and provided quick and helpful service
Cons: Inspite of the virus the process was fast
Cons: I cancelled this weeks ago and still has not been refunded.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Budget in Cleveland.
Budget has 2 rental locations in Cleveland. Take a look at our Budget rental location map to find the best rental cars near you.