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2.0
I booked thru Kayak. That was my mistake. Despite the confirmation email and the app saying my pick up location was CLE airport location. Kayak scheduled it for Beechwood location and I had to pay $717 instead of $333 as promised in the app. I’ll never book thru Kayak again.Reviewed 2023 Sep 10
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10.0
So glad to have a Prius, thank you!Reviewed 2023 Aug 14
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10.0
All goodReviewed 2023 Jul 28
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6.0
Car wasn’t clean on arrival . They had to take it back and run it through the car wash + vacuum.Reviewed 2023 Jul 05
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10.0
The people that took care of me at the rental location were awesomeReviewed 2023 Jun 27
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8.0
Easy to pick up and drop. It was quite expensive. All the workers were very friendly,!【Reviewed 2023 Jun 01
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8.0
Everything was good except the dropoff. There was no one there when dropping of the vehicle and it was not clear where to park the vehicle. This process is a lot smoother at other rental car companies.Reviewed 2023 May 04
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6.0
The first car we got keys for smelled like cigarette smoke. The second car was dirty inside with finger prints and smudges everywhere. It was obvious this car had not been disinfected after its last use. My husband had cancer treatment recently and I wasn’t happy he was driving a dirty car. We weee late to where we were going so we didn’t have time to get a third car swap.Reviewed 2023 May 01
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10.0
Overall a great experience with Budget!Reviewed 2023 Apr 05
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2.0
The car battery completely died in the lot of the hotel AND oil life was at 2%. Once sent to office for a new car, they didn't have one for me for 3 hours, missed work meetings due to it. F experience. Inefficiency and ineptitude was hard to believe at times. Won't be going through budget again.Reviewed 2023 Mar 28
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4.0
My issue is with Kayak, actually. I had selected CLE Hopkins Intl for pickup and drop off. Apparently the car I chose from your list was at a location 20 miles away from the airport. The confusion meant I had to upgrade to a minivan for $30 more. Not happy. When someone wants an airport pickup don’t give them a downtown car and expect me to spot the error.Reviewed 2023 Mar 23
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2.0
The car was 20 miles from the airport. The location was a lie.Reviewed 2023 Mar 03
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