Pros: Staff was a bit confused on where the car was
Cons: Car should have been cleaner and we waited over 30-40 mins for the car
Pros: They gave me a Chevy Traverse. It was in good condition and clean.
Cons: Picking up the car took way to long! It took the guy at least 20 minutes to do the paperwork. He kept calling someone on a radio to see what was available. Then he told me that they were just finishing cleaning it and it would be brought up to the door. I kept going outside and checking. There were a number of cars setting in the lot that would have been fine for me to use. After about 25 minutes, I went back to the desk to find out where the car was. He called someone the radio and told them to bring the car up to the door. After about 15 more minutes, they finally brought the car over.
Pros: Fast and painless
Cons: Drop off is very confusing. No one comes to car. You have to find an employee.
Car exterior was muddy on the bottom. Interior had napkins and small garbage in the center console.
Pros: Pick up was awful. The location where we reserved simply didn't have any cars and the employees did not care AT ALL and made NO attempt to rectify the situation. No manager on site nor did the employees even provide me with a customer service phone number.
Cons: I did call the national number and they told me there was a car available at the airport location. I then requested to be transferred to customer service and they confirmed this, but I had to insist that they reimburse me for an Uber to the airport ($45)--it was not offered to me.
Pros: Long line to check out the car. No cars ready I the parking lot. Long line at the rental exit. It took longer to get my rental car then it took to fly from St Louis to Cleveland.
I rented from Avis ( only because Hertz had no availability) expecting good service. It was horrible.
Cons: See above. Everything could have been better.
Counter help was good, car preparation fair to poor.
Pros: Low cost on one way rental. Friendly counter people.
Cons: Car not clean. Smoke permeated the interior. Window smeared. Gas 7/8 full and I did not notice until after leaving. Left quarter panel dented and scraped. Long shuttle ride to car center.
Cons: Hard to tell where to park for dropoff - need more/better signs.
Slow and dirty
Cons: It took 35 minutes from the time I got in line to pick up my car (with only two people in front of me) to the time I was able to drive away. 25 minutes of that time was spent after I had paid waiting for the car to be ready. There were dozens of cars in my category available, but for some reason, they decided to only let me take a car that still had to be washed, so I stood outside in the cold waiting for far too long. When the car arrived, there were stains on the driver's seat and a bad smell inside. I was already late for my meeting, so I had to take the car. Won't be using Avis again.
Cons: At the Avis in Cleveland I was given a Ford Explorer with tires that were so bald they were illegal, I have pictures of the depth of the tread. It took me another hour to get a car which was scratched and dirty.
Only complaint: the car
Pros: Fast pickup, the price.
Cons: Full sized car ("Nissan Altima or equivalent") ended up being a crappy Jeep Compass.
Pros: Nice car for the money, but...
Cons: We were sold on a "pre-paid" tank of gas, only to get on the freeway and find that the tank was dead empty. The time it took to correct this almost made us miss our return flight AND it wasn't really corrected; Avis ended up with about a half tank of free gas but ended up charging US for gas.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Avis in Cleveland.
Avis has 2 rental locations in Cleveland. Take a look at our Avis rental location map to find the best rental cars near you.