Guest reviews
Overall rating
8.1
Excellent
Based on 165 reviews
Cleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
8.0
Value for money
7.9
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
39
15
6
3
11
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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8.0
Cons: The car was just a little too small for me
review from
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7.2
Pros: Great staff. Clean car.
Cons: Car pick up reservation was not at airport. Had to change reservation when I got there and was a higher price.
review from
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10.0
Pros: The staff at pick up was great and very efficient.
Cons: The drop off in Erie could have been better. The airport was closed and there was no signage of where to drop the car or the key. We were thankful the airport police officer helped us out.
review from
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2.0
Cons: They have to improve the cleaning, they are not disinfecting the cars I found a glass with pee on the door and a used mask in the back of the car
review from
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2.0
Pros: Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.
Cons: Accurately describe the location of the car rental facilities when making the reservation.
review from
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2.0
Pros: Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.
Cons: Accurately describe the location of the car rental facilities when making the reservation.
review from
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2.0
Pros: Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.
Cons: Accurately describe the location of the rental car facilities when making the reservation.
review from
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8.8
Pros: When I went to pick up my reserved rental it wasn't there cause others were late returning theirs... so they did everything they could as quickly as possible to get me a vehicle of the size I needed... and very friendly staff!!!!!
Cons: The 800 number I had said that I couldn't drop off the vehicle a day early cause it was closed. So the next day when I went to drop it off the person there said I could have and showed me the drop box... because of this I had no one to take me back home that day which was an hour drive away and had to start walking in the rain back home... thankfully a nice person gave me a ride even though I was soaking wet from walking
review from
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8.8
Pros: Staff was very friendly and helpful.
Cons: They did not have the SUV I reserved so I took a car instead. The vehicle was clean, however, there was the obvious small of marijuana present.
review from
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8.0
Pros: Fast. However the luxury SUV they gave me needed oil and filter change according to the message on the dashboard.
Cons: SUV having had a full maintenance complete before rental.
review from
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2.0
Pros: Nothing
Cons: Knowing the exact price of my rental which was almost twice the amount when I got there.
review from
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10.0
Pros: friendly staff, worked with me to replace my car in a different location
review from
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- Premium rental cars from Enterprise in Cleveland are around 37% cheaper than other car types, on average
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