Cons: 30 minute wait for bus to rental hub. Then waited another 20 minutes to pick up car at the counter. Drop off location needs new signage to indicate where to drop off car in Hertz's lot. No attendant present at my time of arrival.
Pros: Staff at Cleveland Airport (Rocky) was very good.
Cons: Price is incredibly expensive. Hertz lost a customer today because they are clearly "sticking it" to their customers. I did NOT like Kayak in this regard. I searched on "rental cars CLE" and assumed that all choices were at the Cleveland airport location, but this is not true. My rental was way over on the east side of Cleveland, and I had to resolve this at the counter.
Pros: the girl behind dest
Cons: help me
Pros: I just received a charge of $36 on my credit card today from a car I returned on Feb. 18th. The drop off attendant told me they would not charge me a fee because at the gas station I went to by the airport it was not accepting credit cards and I paid cash to fill the tank up. The attendant said he heard that gas station was having problems with the pumps and would not charge me. An employee of Hertz said they would not charge me. I don’t like being lied to. Bad business practice and being dishonest.
Cons: Have employees who don’t lie.
Cons: You rented me a car for a time that you were closed. I got off the plane and had no car!
Cons: I’m highly pissed off and want my money back. My car was for Friday morning at 8:00. I missed my flight out due to extreme pain due to my ankle fusion. I did however get another flight and was there on time Friday morning to get my car. I was told because I had missed my flight they canceled my car reservation. There was no reason that car should have been canceled until after I had missed the car pickup time
Pros: The Hertz counter staff was friendly and helpful.
Cons: The counter had closed prior to our flight's delayed arrival. There was no number to call listed at the counter. We tried calling hertz customer service that night and the next morning which was very frustrating as it couple a couple tries to get through to talk to an actual person, who then wasn't able to help with my questions other than to tell me to call expedia who the car was booked through, which was then also impossible to talk to a human and figure out what to do next. Eventually we just went to the counter the next morning (after expensive taxi and lyft rides) and were able to pick up the car without an issue.
Pros: Jose was great at dropoff, very accommodating.
Pros: They did not have the car we reserved and their customer service was awful.
Pros: The drop off was easy and so was pick up, and the car was clean.
Cons: They gave me a SUV that was not comfortable at all to sit in while driving, and the worst part was it didnt even have a gps system in it.
Pros: Convenient and they were all prepared no delay
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Hertz in Cleveland.
Hertz has 3 rental locations in Cleveland. Take a look at our Hertz rental location map to find the best rental cars near you.