2.0
The car that I was given was dirty and Ws nit to my standard. Not only was it dirty but also was using more gasoline than anticipated. It drove like n old vehicle I tried to change at the airport location since the downtown had close early. Thrvtrest ent I experir ce was horrible from an agent and Lala. She was unprofessional told me I had to wait.30 minutes. An hour sent by and she refuse to give me service. She kept bfudhing me off told me I was not platinum and get seek g everyone but ne. There are 2 other agrnts they told me I had to see her but she refuse to give md service. After back and forth another agent sas me and gave the exchange. It took over 2 hours to exchange a csr with no long line. This ssx a terrible experienceand I don't hnink I will ever rent from Hertz agsin . Just because I was not platinum I cold not get service? I had hold ststid which ghry claim hsd expired. So now we don't see individuals as customers? All shod be treated with dignity and respect. The Maplewood Cleveland airport was beyond horrible. The downtown location wss where I was given dirty old car.Reviewed 2025 Dec 23
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10.0
The courtesy driver to the terminal was excellent!!Reviewed 2025 Jun 22
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10.0
The employees on the lot were very helpful, courteous and proffesional.Reviewed 2025 Apr 07
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10.0
Car was still dirty and had a weed pen and Escobar vape in the car still. Had to get a rag and clean the windows and screens to drive. Other then that no issues with the rental or such.Reviewed 2025 Jan 02
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2.0
I’d like a refund. I never rented and picked up the car.Reviewed 2024 Aug 23
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8.0
Check in a bit slow. Check out was speedy. Even received personal transfer to airport, no shuttle. Would rent from Hertz again.Reviewed 2024 Aug 06
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2.0
When I rented vehicle I was told all fees and taxes were include. Once I returned the vehicle I was charged an extra 66 dollars for feesReviewed 2024 Jun 17
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8.0
I reserved one type of car and somehow in my reservation it was changed to a compact car. It was actually fine but I had purchased separate trip insurance for the kind of car I requested. That made me unsure of whether the insurance would cover the other car type. Fortunately I didn’t need to find out! The man who checked my car in was very funny and nice. Wish I had gotten his name - he found my phone which I left in the car and tracked me down!!!Reviewed 2024 Jun 10
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10.0
The inside of the windshield was really dirty. Surprising.Reviewed 2024 May 28
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2.0
They did not have the class of car I rented because they were low on inventory so they charged me $100 more because I had to upgrade.Reviewed 2024 May 27
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8.0
Taking a lyft to downtown saved me a lot of money vs renting at the airport, but the downtown facility is in an old building. It wasn't as clean (the building... hertz was cleaned and a step up... but getting to it you walk through some ugly)Reviewed 2024 Apr 09
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2.0
There are not enough words in this space to explain my horrible and beyond frustrating experience renting a car in Cleveland (airport area) through Hertz. The rental process via Kayak was fine. However, if you ever have a problem with a service booked through Kayak, there is no help from Kayak. Period. This will also be the last time I use Kayak due to their lack of customer service. From the Hertz standpoint, I was told three times by the phone rep that I had to pick up my car at the airport location, which was not near where I thought I had to pick it up (downtown). He insisted. So I went to the airport location to get the car only to be told I had to go downtown. I told them the phone rep insisted I come to the airport even though I was willing, and thought I would go to the downtown location. They said they can't rent a car to me unless I paid a nearly $700 additional fee because I had prepaid for my rental. What does that have to do with anything? Then I was told that I couldn't pick up downtown because their office is in fact closed. I asked why Hertz allowed me to book from an office that wouldn't be open the day I needed to get the car, and confirmed to me it would be available. I was told "It happens all the time and we don't know why." A very long, frustrating time later, and after speaking with two local counter reps and two phone reps, I was able to rent the car from the airport location but told I had to return it to the downtown location and not at the airport. When I returned it to the downtown location as instructed, the first thing out of the counter rep's mouth was "why didn't you just return it at the airport, it would be easier, you can do that you know." He did accept the return at his office and was pleasant. The biggest problem I had was at pick up and return with the phone reps, both who did not have very good English and didn't listen to me, or understand me, and were not willing to assist. No one ever answered a local office number. When I asked to speak to a manager on the national customer service line I was told there is no manager on duty because it was a Saturday. Really? Doubtful. Counter reps push the problem to the national call center, and vice versa. There is also a very big difference in how they treat pre-paid clients with on the spot bookings. Anyway, it was a really horrible experience and never again will I rent from Hertz. They don't know their head from their tail, and have no desire to rectify the problem THEY created, not me.Reviewed 2022 Oct 14
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