Book Hertz car rentals in Cleveland

Reviews for Hertz in Cleveland

Recent reviews

Traveler rating

Excellent

47

Good

16

Okay

22

Mediocre

34

Poor

5

Find reviews that mention:

pick up the carpick up and drop

car was cleanfriendly staff

rented a cargreat experience

car availablecustomer service

wrong locationnever rent

location was closedcar was dirty

10.0

Check in and Check out was smooth and easy. Great attendant at Hertz facility made the whole process a great experience.Reviewed 2022 Feb 03

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4.0

I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.Reviewed 2022 Jan 03

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2.0

The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.Reviewed 2021 Dec 29

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10.0

Nothing was wrong great workReviewed 2021 Oct 25

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7.9

Great value for full size car. Thanks HertzReviewed 2021 Oct 12

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1.9

They would not provide me the car and blamed me for having a reservation. Nuts!Reviewed 2021 Oct 10

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10.0

Booking was easy….simple and received an car upgrade. I like the fact that I didn’t have to drive to the airport to pick up and drop off the car rental.Reviewed 2021 Sep 27

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1.9

they had the reservation off site far from airport and would not accept reservation at airport location. Cost $100 to cancel reservation!Reviewed 2021 Sep 02

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3.9

When reserving a car at Cleveland Hopkins Airport, the site listed a suburban rental location as "Cleveland" instead of Beachwood OH. This caused me to misunderstand where I was booking the car and therefore, a car was not reserved for me at the airport on a Friday night. At the Hertz customer service counter at the airport, I had to call Hertz customer service, cancel the reservation and rebook it. There were no cars left and I ended up taking a Buick SUV that was not cleaned or reviewed for body damage, which was extensive.Reviewed 2021 Aug 24

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1.9

The employees make too many mistakes when booking and are very distracted when attending to you. They have all given incorrect information, taking no responsibility and causing me to pay an extra $97 for my rental. The cars were nice and clean but I am not sure it’s worth the hassle.Reviewed 2021 Aug 19

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1.9

I never received a rental vehicle because their policy required I pick it up within a two hour window; which I was unaware of. When I went to pick it up, they were out of vehicles. This was not clearly communicated.Reviewed 2021 Aug 19

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1.9

Please be aware that if you need to make changes that is VERY difficult and frustrating. Both companies blame the other and neither one has any customer service.Reviewed 2021 Jul 13

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• What is the most popular rental car from Hertz in Cleveland?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Cleveland.

• How many car rental locations does Hertz have in Cleveland?

  Hertz has 3 rental locations in Cleveland. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Hopkins Intl airport (CLE)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?

  Yes