Book Dollar car rentals in Cleveland

Reviews for Dollar in Cleveland

Recent reviews

Traveler rating

Excellent

59

Good

24

Okay

15

Mediocre

28

Poor

0

Find reviews that mention:

get the carcustomer service

car was cleangreat experience

car i reservedcredit card

rented the cargreat value

great pricenever rent

friendly staffpick up and drop

2.0

People at desk are not great. Tried to mislead with upgrade charges. They also made me wait 30 minutes to get the car when no one else was in line.Reviewed 2022 Jun 23

review from

8.0

The check in line for dollar was much shorter and moved quicker than the budget line so that was nice. But then we were sent to a spot with no car, then directed to a car with no keys, third car had a dead battery. Fourth car brought up for us by a very friendly hertz employee. Checkout was easy. I left the car. No one was around. I assume I left it in the right spot.Reviewed 2022 Apr 25

review from

2.0

The gate staff at check-out were good. On a critical note, I was cheated two different ways. First, they gave me the car at 7/8 tank of gas, I returned it with the same, and they charged me $9.99/gal. to top off the tank. Second, they charged me $4.00 for an upgrade I didn't request. It has been beyond difficult trying to resolve these overcharges, they basically are happy to overcharge me but unwilling to make up for it in an honest manner. Very frustrating, and I don't like being robbed.Reviewed 2022 Apr 05

review from

2.0

The lady on the pick up counter was misleading and I ended up paying more money while renting in the name of vehicle upgrade, However I got the same vehicle which I rented online. At the end they just want to milk us.Reviewed 2022 Mar 01

review from

10.0

Great car friendly efficient staffReviewed 2021 Sep 20

review from

3.9

My husband picked up the car in Cleveland and we dropped it off in New York. We had to drive with the windows down the whole time because it smelled so bad inside from smoke. I have no idea what someone did in there because it wasn't a mild old smell. It was so bad that our clothing smelled like we had been smoking when we got out of the car. It was the worst part of the trip.Reviewed 2021 Aug 19

review from

2.0

Pros:Not a thing, they changed my reservation and put up a hell of a fight to refund.Cons:They could have not changed my reservation and then refuse to give me a refund. They are a bait and switch sham of an operation. Directly to Avis.com saved money, got a better car and no hassle with extended hours. Dollar and kayak can pound sand!Reviewed 2021 Jun 26

review from

10.0

Cons:Easy and convenientReviewed 2021 Jun 01

review from

8.0

Pros:Staff was friendly.Cons:Windows were dirty. Shopped online for a good deal and pre-paid on Expedia, but then I had to pay another 160+ for fees that were not mentioned on Expedia. Feel like I got ripped off. When shopping for a good value, it's unfair to be hit with extra unexpected fees.Reviewed 2021 May 23

review from

4.0

Cons:I waited an hour for the car. It was the wrong car even though I paid extra for it. I had to switch to a different car due to the cigarette smell and low pressure in the tire. There were extra fees that I did not know about.Reviewed 2021 May 23

review from

8.8

Pros:The vehicle was clean which was important to me.Cons:When I arrived to dollar rental, they counter was closed. My flight had been delayed due to deicing It took over an hour for the Hertz staff to "reduce" my paperwork dude to my rental being prepaidReviewed 2020 Nov 03

review from

8.8

Pros:The staff at both pick up and drop off were very helpful.Cons:The price was more money than priceline had quoted. On priceline I clicked the option to add my spouse for no charge however when I went to pick up the rental I would have been charged $13 a day on top of the additional expenses. The staff at pick-up was one person, she did a great job but there was quite a backlog. More support for her would have helped the process go quicker.Reviewed 2020 Oct 17

review from

More

• 7.3 /10Enterprise Car Rentals at Cleveland
• 5.9 /10Avis Car Rentals at Cleveland
• 5.3 /10Budget Car Rentals at Cleveland
• 5.0 /10Hertz Car Rentals at Cleveland
• 4.3 /10Thrifty Car Rentals at Cleveland
• 8.8 /10Alamo Car Rentals at Cleveland

• What is the most popular rental car from Dollar in Cleveland?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Dollar in Cleveland.

• How many car rental locations does Dollar have in Cleveland?

  Dollar has 1 rental location in Cleveland. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Hopkins Intl airport (CLE)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?

  Yes