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10.0
This was the easiest rental process I’ve ever had. The staff was quick, efficient, and very personable.Reviewed 2022 Aug 08
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2.0
First car was filthy. Only after driving for a while I noticed that the gas tank is nearly empty. It was replaced with another SUV, also dirty. The delay was approximately an hour, causing us to miss a wedding reception. The car it was replaced with had an air leak from one of the tires, which I noticed only the next day, when a warning light came on. On our 500 mile trip we had to stop 7 times to fill up the tire with air. In trying to call the Budget road assistance number we never got an answer after spending much time navigating the impossible voice mail system. In short, a rental from hell!Reviewed 2022 Jul 27
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2.0
First vehicle smelled of cigarette smoke and needed to be swapped for another. I was unable to access rental center without paying parking fee for drop off, and even just for 9 minutes. Rental was not the size SUV requested. It is a monstrous truck which guzzles gas. I could not get through to rental center by phone in advance to confirm vehicle. Failure on every level.Reviewed 2021 Nov 28
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10.0
Staff for pickup and drop off were fantastic!Reviewed 2021 Oct 23
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10.0
Staff both at the rental desk and the return queue were polite, efficient, and did a good job. Car was just right.Reviewed 2021 Oct 21
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10.0
The staff were friendly, helpful, and efficient at pickup and drop off. We did notice after we had left with the car that the vehicle registration was expired by over 6 months. Luckily we did not end up have any difficulty with this and pointed it out upon return. However, lesson learned: check before leaving the lot in the future.Reviewed 2021 Oct 02
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10.0
The rental counter staff was attentive and professional at 12:30am on a Monday morning! The return lot attendant was also prompt and professional.Reviewed 2021 Oct 02
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10.0
Car was clean but could have used a quick wash on the outside. Ran out of window washing fluid. Liked the Kia Kona very much.Reviewed 2021 Sep 30
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1.9
I was given the most disgusting filthy car. Large dark stains all over the interior upholstery.. roof, seats, windshield was so dirty that I could barely see out of it. I took photos and will send them to Budget.Reviewed 2021 Aug 23
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5.2
Cons:Film on back window hard to see at nightReviewed 2020 Sep 08
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10.0
Pros:Friendly n quick n easyCons:NothingReviewed 2020 Jul 21
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8.0
Cons:Drop off directions were confusingReviewed 2019 Dec 15
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