Pros: Drop off was easy, pick up was fine but all of the chargers were unclear
Cons: The car smelled of smoke when we picked it up. It had sticker residue on all of the windows. It didn’t seem like it was thoroughly cleaned - lots of dust/dirt throughout the interior. Didn’t make us feel like it was properly cleaned especially during a pandemic. Very disappointing.
Cons: completely satisfied with experience, good customer service
Pros: Staff made things simple
Cons: A little more style for a little less rate
Cons: The attendant was clear, quick, and gracious. Answered all my questions with the most pleasant attitude. Shame I didn't memorize her name.
Pros: Pick up was easy and agent was friendly and helpful
Cons: Drop off was awful. Very complicated just for drop-off. The car was having problems with acceleration and an alarm that kept going off randomly and there was no one to tell when I got to Boston (who closes at 3:30 pm on a weekday!!)
Fast and friendly service
Pros: Friendly fast and courteous service, both when getting the car and dropping it off.
No need for a $#&* transponder
Pros: The car was clean and drove well, had lots of bells and whistles. The drop-off was quick and easy once we found the right parking lot (not very well signed).
Cons: Only one waiting at the counter for two rental agencies, long check-in wait. The kind of car I had reserved was not available. I like to drive a small economic vehicle, and all they had were SUVs. The woman at the counter tried to rent me a transponder, told me the toll booths didn't accept currency (wrong!). She also charged me 50 bucks more than I had reserved. Reason: prepay for a full tank of gas. No, no, no! Didn't prepay, of course, If you don't bring back a fuil tank, they charge over nine bucks per gallon for the refill.
Pros: Car was in good condition & roomy
Cons: They didn’t have the size car we’d booked and the representative seemed annoyed with us that we asked about our options and whether we’d get a discounted rate if we took a smaller vehicle. We ended up choosing a larger car than we wanted at our same rate so it was fine. Just a bit frustrating when they didn’t have what we reserved & the customer service was a bit lacking.
Pros: Nice car.
Cons: Apparently, the gas tank was not quite full when I picked the car up. The gauge registered at the "FULL" level, but quickly dropped after driving fewer than miles.
Fall colors rental
Pros: Car clean drove well lots of luggage room
Cons: Long wait to pickup Easy drop off
Good value for the price
Pros: You could not go wrong with the price. Front desk staff was polite and professional.
Cons: The car had some minor dings, which I always take time to document before leaving the lot, but this is to be expected.
Does not accept Visa debit at all.
Cons: Even after calling Dollar beforehand to make sure it was okay, they would not let me rent using a Visa debit card. Very poor customer service, bad communication. I lost the $45 insurance fee I paid for when I made the reservation.
Dollar has 1 rental location in Manchester. Take a look at our Dollar rental location map to find the best rental cars near you.