Guest reviews
Overall rating
8.3
Excellent
Based on 116 reviews
Cleanliness
8.4
Comfort
8.3
Pick-up/Drop-off
8.3
Value for money
8.1
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
40
9
10
1
7
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: Staff and branch was clean. Car was clean and comfortable and the rate was awesome!
Cons: Car needed alignment. Pulled to one side all the time.
review from
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2.0
Cons: I was told and showed rep that I reserved a jeep Cherokee and was told no I would get a compass. Car was dirty from carpet to coffee drips and stains. Doors would not unlock 60% of the time . Large amounts of scratches on the bumper and sides. Keep fab was hit or miss. I was late to catch my flight due to the fact the fob would not detect. Absolutely awful service . Compass didn’t not even fit both of my medium suitcases. Completely not professional and poor business practices. Went and even spoke with manager and said that is what they had and all other vechile stuff were reserved. Hard to believe when the area was full of vechile and ready to go. I will not rent or refer any one to this hertz ever.
review from
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10.0
Pros: Easy check in and out
Cons: Not a thing.
review from
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6.4
Cons: Having the car cleaned
review from
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10.0
Pros: Yesithe staff was very helpfil
Cons: to get a very clean car was very nice.
review from
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10.0
Pros: The service was great friendly staff pick up and drop off was quick and easy.
review from
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10.0
Pros: Very friendly
Cons: Can't think of anything else
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10.0
Pros: It was quick and easy
Cons: The kayak App could’ve been more clear on the pick up location
review from
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2.0
Pros: No, didn't have the chance to answer any of these questions because when I got to the rental place on Saturday, it was closed. I wasn't able to rent the truck or any other vehicle for my son's graduation. Complete let down and won't use the service again.
Cons: Insure when you rent to people the actual place of business is open
review from
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7.6
Cons: The pickup location not at airport so I received an added charge there. Tracking expenses via your website is not intuitive. Is not very good for tracking spend or travel history. Your insurance for rental is separate from Hertz and creates difficulty in tracking the expense.
review from
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7.6
Pros: Very friendly fast and easy
Cons: Found a couple pieces of trash from previous renters. And vehicle sounded like it had a bad rear shock.
review from
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10.0
Cons: It was a very good experience, fast & easy in & out. Very happy!
review from
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