Cons: Reserved a van for my family. They did not have one and simply said sorry and wanted to be sure I canceled my reservation. Gee, thanks.
Pros: Understaffed but still short wait
Gave me a much larger SUV
Cons: Only one person covering return both inspections and paperwork
Pros: You allowed me to book a pickup/drop off time that was at the end of that location’s normal working hours.
They changed my pickup and drop off location. To the airport.
The airport location completely changed my reserved vehicle type to something “not similar” and less fuel efficient.
Cons: Fulfill any one of the promises made in the reservation... changed pickup location, wrong car type, changed drop off location. Clerk was rather rude when I asked why I couldn’t have what I reserved.
Pros: The lady at the desk was nice but I was very unhappy
Cons: This is the second time that Budget has not had the car I requested. I was going to see my 95 yr old dad. I ordered a family type car. The did not have one. I was offered a Jeep Cheroke or a Pickup truck. I told them my dad could not get in or out. So I ended up with a Dodge Charger. Not what I want
Cons: Desk staff at initial pickup unprofessional and immature, seemed somewhat poorly trained. Maybe they were training a new team member?
Pros: The car that smelled like horse poop and they wouldn’t even change it
Cons: Everything including the personnel that needs to be retrained again
Quick and easy for a change
Pros: Quick service and no hidden fees or final bill changes
They didn’t have any cars
Pros: The shuttle was convenient.
Cons: I reserved a midsize sedan. When I arrived, all that was available was pickup trucks. I had to go somewhere else for a car.
Pros: Car was nice
Cons: The agent at check in/pick up was charging us $36 more than our agreed contract.
Pros: Hot tub
Good job Budget, Not so good Kayak
Pros: Car was clean, it ran well, it was available when I needed it, and the people at the Budget agency were friendly and helpful. The Budget agency allowed me to return the vehicle at the airport so I didn't have to book another 1/2 taxi ride back after returning the car. Thanks, Budget.
Cons: I was not expecting to have to take a $50 taxi ride from the airport to pick up the car. I did not see anything about the vehicle not being available for pickup at the airport when I booked the rental. I can't blame Budget for that--that was Kayak's fault as far as I am concerned. Also, the car I had booked was not available and I ended up renting a much larger vehicle (although it was for the same price). Not used to getting 15 MPG...
Budget has 5 rental locations in Omaha. Take a look at our Budget rental location map to find the best rental cars near you.