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2.0
Hard to say how good AVIS is directly, but indirectly their inability to flex when my flight was cancelled by the airline made this a terrible experience. United had to cancel my flight due to crew shortages and this changed my arrival from 11 AM to 11 PM. Because I knew I was arriving after the AVIS location would be closed, I called their reservation dept. to check on options. We were planning to leave the area on a family driving location immediately after my arrival, so I asked if another family member could pick up the car under my reservation. They said no. I asked if they could transfer my reservation to another family member. They said no. The AVIS folks said I had to make the change through Travelocity. Travelocity said I had to make the change through AVIS. Neither could (or would) help. AVIS's only suggestion was to cancel the reservation and make a new one under the local family member....but didn't think they would be successful as all cars were spoken for due the College World Series in town. Maybe it's just a coincidence that I reserved my car 3 months ahead of time at a great rate and when AVIS had the chance to rent it at 4 times the normal rate, that was the only solution. Just feels wrong. Never again with AVIS.Reviewed 2022 Jul 01
review from![kayak]()
10.0
Quick and efficient pick-up, along with a hassle free upgrade process when they didn’t have the car I reserved. Plus, the prices are so much better than at the airport!Reviewed 2022 Jun 22
review from![kayak]()
10.0
My own car broke down the night before I had to travel out of state to a funeral. Late at night, got on the website, booked a rental; the next morning went to get it - they were shorthanded due to a major city event so upgraded my car for free. Pick up was fast and easy, made the trip, returned it that night with a key drop-off. Simple, smooth, by-the-book; extremely satisfied here.Reviewed 2022 Jun 22
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10.0
Everyone was helpfulReviewed 2022 May 01
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2.0
Reserved a Corolla, arrived, was told that Corolla’s weren’t even in their fleet. Ended up with a Dodge Challenger- an absurd muscle car. Was embarrassing to drive it to my job interviews. Cheap bait and switch. A dishonest system at Budget!!!!Reviewed 2022 Mar 15
review from![kayak]()
8.0
Better inspection of the car. I had to return the first car.Reviewed 2022 Feb 23
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10.0
Ladies handling travelers including exit lady were fantastic. Price seems egregious for time and mileage but I had no other supply and demand choice.Reviewed 2022 Feb 19
review from![kayak]()
8.0
Staff person did not wear a mask either at drop off or pickup even though there is a city mask mandate and signs were posted everywhere.Reviewed 2022 Jan 26
review from![kayak]()
10.0
Ali was so helpful - and continues to be - as i have had to extend my rental because of an emergency situation with my 87 year old parents. i will continue to support Ali’s business in the future - based on the excellent service i have received.Reviewed 2022 Jan 24
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10.0
Great customer service!Reviewed 2022 Jan 23
review from![momondo-kyk-wl]()
2.0
The car was side swiped and had hail damage. After 4 days of driving, I noticed the augment was going out.Reviewed 2022 Jan 03
review from![kayak]()
10.0
Easy no haste true to their priceReviewed 2021 Dec 28
review from![kayak]()