Guest reviews
Overall rating
6.9
Good
Based on 74 reviews
Cleanliness
7.4
Comfort
7.5
Pick-up/Drop-off
6.7
Value for money
6.4
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
16
9
13
5
8
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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5.2
Pros: Nice car
Cons: Charged me extra for unlimited mileage since I didn't have a return flight ticket. I am disappointed in Thrifty and Kayak for this
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2.0
Pros: Nothing at all
Cons: No agents at the desk upon arrival. Booth agent Matt was unprofessional, not helpful, and unfriendly. Unable to reach customer service by phone. My reservation was cancelled and I rented with a competitor for less money. Customer service experience was terrible overall.
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2.0
Cons: Final invoice was 20% higher than estimate. They also charge a $2.00 "shredding fee" in Omaha. New one on me!
review from
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8.8
Cons: I rented the car on line for a stated rate. When I arrived at the counter I was charged a higher rate. The counter attendant pointed out that the online vendor did not charge enough in fees. When I pointed out that, that was not problem and that I should get the lower rate, she told me that she would send my appeal to a supervisor for review. I received an email the following day with a commitment from the supervisor to honor the online rate. So while it worked out well, I was surprised by the disjoint between the online quote and the Thrifty direct price.
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8.4
Pros: Nice staff and super easy drop off
review from
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7.2
Cons: Car had maintenance required light on. Needed service but they did not want to perform.
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6.0
Pros: agent at desk -non-chalant.
Cons: A gazillion little extra's added on to make price much higher than stated price.
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5.2
Cons: Car I paid to rent was not available. Having the car I actually reserved would have been better
review from
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6.8
Pros: Car was clean, no issues
Cons: No offer of directions from airport. It is very confusing to get to the freeway from the airport.
review from
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4.0
Cons: They overcharged me and I had to call them to get it corrected. They did willingly correct it. I never got a final receipt.
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9.2
Pros: Your front staff was very upbeat and helpful. And the car was an excellent deal and well maintained.
Cons: The dropoff was a bit confusing and the person at the dropoff window was not as friendly or helpful. It rather felt like I was was putting her out.
review from
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8.0
Cons: One person doing check-in was not enough.
review from
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