Pros: Nice car
Cons: Charged me extra for unlimited mileage since I didn't have a return flight ticket. I am disappointed in Thrifty and Kayak for this
Pros: Nothing at all
Cons: No agents at the desk upon arrival. Booth agent Matt was unprofessional, not helpful, and unfriendly. Unable to reach customer service by phone. My reservation was cancelled and I rented with a competitor for less money. Customer service experience was terrible overall.
Cons: Final invoice was 20% higher than estimate. They also charge a $2.00 "shredding fee" in Omaha. New one on me!
Cons: I rented the car on line for a stated rate. When I arrived at the counter I was charged a higher rate. The counter attendant pointed out that the online vendor did not charge enough in fees. When I pointed out that, that was not problem and that I should get the lower rate, she told me that she would send my appeal to a supervisor for review. I received an email the following day with a commitment from the supervisor to honor the online rate. So while it worked out well, I was surprised by the disjoint between the online quote and the Thrifty direct price.
Pros: Nice staff and super easy drop off
Cons: Car had maintenance required light on. Needed service but they did not want to perform.
Pros: agent at desk -non-chalant.
Cons: A gazillion little extra's added on to make price much higher than stated price.
Cons: Car I paid to rent was not available. Having the car I actually reserved would have been better
Pros: Car was clean, no issues
Cons: No offer of directions from airport. It is very confusing to get to the freeway from the airport.
Cons: They overcharged me and I had to call them to get it corrected. They did willingly correct it. I never got a final receipt.
Pros: Your front staff was very upbeat and helpful. And the car was an excellent deal and well maintained.
Cons: The dropoff was a bit confusing and the person at the dropoff window was not as friendly or helpful. It rather felt like I was was putting her out.
Cons: One person doing check-in was not enough.
Thrifty has 1 rental location in Omaha. Take a look at our Thrifty rental location map to find the best rental cars near you.