5.2
Pros:Nice carCons:Charged me extra for unlimited mileage since I didn't have a return flight ticket. I am disappointed in Thrifty and Kayak for thisReviewed 2020 Nov 17
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2.0
Pros:Nothing at allCons:No agents at the desk upon arrival. Booth agent Matt was unprofessional, not helpful, and unfriendly. Unable to reach customer service by phone. My reservation was cancelled and I rented with a competitor for less money. Customer service experience was terrible overall.Reviewed 2020 Mar 15
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2.0
Cons:Final invoice was 20% higher than estimate. They also charge a $2.00 "shredding fee" in Omaha. New one on me!Reviewed 2020 Jan 31
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8.8
Cons:I rented the car on line for a stated rate. When I arrived at the counter I was charged a higher rate. The counter attendant pointed out that the online vendor did not charge enough in fees. When I pointed out that, that was not problem and that I should get the lower rate, she told me that she would send my appeal to a supervisor for review. I received an email the following day with a commitment from the supervisor to honor the online rate. So while it worked out well, I was surprised by the disjoint between the online quote and the Thrifty direct price.Reviewed 2020 Jan 26
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8.4
Pros:Nice staff and super easy drop offReviewed 2019 Dec 12
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7.2
Cons:Car had maintenance required light on. Needed service but they did not want to perform.Reviewed 2019 Nov 18
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6.0
Pros:agent at desk -non-chalant.Cons:A gazillion little extra's added on to make price much higher than stated price.Reviewed 2019 Nov 04
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5.2
Cons:Car I paid to rent was not available. Having the car I actually reserved would have been betterReviewed 2019 Oct 20
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6.8
Pros:Car was clean, no issuesCons:No offer of directions from airport. It is very confusing to get to the freeway from the airport.Reviewed 2019 Oct 05
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4.0
Cons:They overcharged me and I had to call them to get it corrected. They did willingly correct it. I never got a final receipt.Reviewed 2019 Oct 02
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9.2
Pros:Your front staff was very upbeat and helpful. And the car was an excellent deal and well maintained.Cons:The dropoff was a bit confusing and the person at the dropoff window was not as friendly or helpful. It rather felt like I was was putting her out.Reviewed 2019 Sep 21
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8.0
Cons:One person doing check-in was not enough.Reviewed 2019 Sep 19
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