Pros: Counter Staff was amazing. Very customer oriented at the time of rental.
Cons: Car smelled of marijuana once it sat out in the sun. I called this in Day 1 after the car was sitting in the sun and the smell was overwhelming. As soon as I got through being on hold the representative told me they noted the smell to my account and then they hung up. I wanted to swap cars, but I did not have time to call back as I was travelling on business. Then when I returned the car they emailed me my receipt. Upon review of the receipt I was charged for a tank of gas when I had turned the car in with a full tank. Called the local number on my receipt ... Put on hold..... Then hold again for them to verify .... "They made a note and corporate would email me in 3 to 5 days, the charges are already in." So in a nutshell dirty car and overcharged.
Pros: The new Nissan Pathfinder was the best rental car I've driven, great choice! I needed something bigger than a mid-size SUV, but I didn't want a big Tahoe or Suburban, so the Pathfinder was the perfect size and a wonderful leather interior. I'll be back hoping to get the same in the future!
Pros: Desk agent was knowledgeable, professional, and couteous with no pressure or upselling.
Return check-in very quick and Return agent pointed out that since I filled up the tank which was higher that when I picked up the vehicle i would receive an adjustment at the "counter" so I was not over charged
Cons: Price seemed unusually high @$89/day
Cons: Everything was quick and easy. I got a car upgrade b/c they were out of economy size, so I was very pleased.
Lost a future customer over $5
Cons: I picked Payless because they said they were based at the terminal (Omaha) and the others mentioned a shuttle. Payless had a desk at the terminal but it was not staffed and instead had directions to the same shuttle as all of the others. Plus it is a bit of a pet peeve when customer service agents finish their conversation with each other before attending to the needs of the customer. Also I had asked for an extra hour on the rental to finish up my conference for which I was willing to pay the hourly rate of $5. They said if I was 1 minute over I would have to pay for an extra day. I left my conference early to get it there on time (3 minutes early). Instead of them getting a little extra for the hour, they got no extra, and they got one less customer for life over $5.
Will never rent from them again.
Cons: Car battery died not once, but twice in three days s was quoted $81 including taxes and fees, ended up being just over $200. Dropped off the car and was asked about a chip in the windshield, one that was there when i picked up the car. Total nightmare, will never rent from them again.
Cons: Easy process well done.
The car smelled terrible and there was mud smeared all over the trunk.
Cons: The state of the car
Cons: Car was not thoroughly cleaned.
Dirty car. Long wait for drop off
Pros: Decent vehicle. Good price.
Cons: The seats were messy and should have been cleaned. It took me over half an hour to drop it off and check out. I had a flight to catch and was not impressed with the employee who left the building with a long line of customers waiting to be helped.
Smoke free car is great and all but...
Pros: It was a clean car, they nailed the easy part
Cons: My car was upgraded from what I reserved which I paid for in fees. They charged me for an extra day. I was told of exorbitant under 25 fee all while a staff member attempted to jump and slide over the counter. You would think cars that require someone over the age of 25 to drive would also have such age requirements of the people renting them and asking for such fees.
Cons: I had a reservation for a Jeep Cherokee but received a Ford Escape. That seems like two different sizes.
Payless has 1 rental location in Omaha. Take a look at our Payless rental location map to find the best rental cars near you.