Guest reviews
Overall rating
7.7
Good
Based on 116 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.5
Value for money
7.5
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
26
11
6
7
8
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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8.0
Pros: Pick up and drop off was easy and the staff was friendly and helpful
Cons: We scheduled our pick up but when we got the it was closed for the night so we had to find a ride to our hotel and a return ride to pick it up the next day. Also the car had been smoked in.
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8.4
Pros: Nice car
Cons: Was over charged and drop off was not clear
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8.4
Pros: Size
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10.0
Pros: The staff was friendly and answered my questions with confidence. I felt that she enjoyed her job and was willing to ensure that I was satisfied with my rental.
Cons: No ideas to offer at this time. Everything went well
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10.0
Pros: Friendly and super easy pickup and drop-off
Cons: Better signs at the airport when dropping off
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7.6
Pros: Not convenient if your not flying in to airport.
Cons: Extra fees because of location at airport cause this rental to be good not great. Along with extension cost was so over the top that I returned the vehicle and rented elsewhere for half the price.
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2.8
Pros: Drop off was fast
Cons: Waited over an hour past my reservation time for my car
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4.0
Cons: Paid for an intermediate sized car and was given my choice of a kia rio or a kia soul. Neither of which is an intermediate sized vehicle. Several charges on my receipt are not explained taking the $146 price to $222. Also not told I needed a flight number to book from airport...
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9.2
Pros: Easy drop off
Cons: Sedan was same price as suv, I felt like there should be a lower price option
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10.0
5 star
Pros: The clerks were quick and friendly with their in/out service both wiith arrival and departure. The car was very clean and had a full tank of gas, which helped expedite me getting to my destination. I would recommend them to others.
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8.0
Cons: Vehicle was not clear upon pickup.
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7.6
Rental was good but staff at pickup was difficult
Pros: I liked my rental. It was clean and ran very well.
Cons: During pickup the staff was extremely slow and a bit rude. Stood in line for approximately 35 - 40 mins to get my rental. There were maybe 7 people in front of me and it was 2 agents. They moved extremely slow, even walking to get the keys, and had side conversation with other people working and they just stopped working completely.
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