Guest reviews
Overall rating
7.9
Good
Based on 60 reviews
Cleanliness
8.0
Comfort
8.2
Pick-up/Drop-off
7.4
Value for money
8.2
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
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11
5
3
2
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
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waited a few minutes
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8.4
Pros: Pickup counter was a challenge, drop-off was easy
Cons: Better integration with Avis
review from
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8.8
Pros: Car was clean, new, and a good price.
Cons: There aren’t Payless parking spots at BHM airport, so I parked it in an Enterprise spot upon returning. When I returned the keys to the Payless desk, the employee asked why I didn’t park it in the Avis section. Like wtf, get your own parking spaces or tell me to return to an Avis spot when I pick up
review from
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9.2
Pros: The woman who checked us in was very nice. The car was pretty scratched up and the inside was dirty. She gave us a different car which served the purpose.
Cons: Better quality vehicle.
review from
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10.0
Great! 10.0
Pros: * Friendly, quick, and helpful customer service at the airport for pickup and return * Close to the terminal * Great car (Ford Titanium)
review from
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6.8
No frills
Pros: Good price and at the airport.
Cons: Interior of car smelled a little like smoke. Not bad but noticeable. They did not tell me that the return was self park and it was not clearly noted until I found a space. Going back to the counter was an extra step but worth the cost savings.
review from
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6.0
Holiday Time
Pros: Everyone was busy, the staff were friendly and tried their best to accommodate our needs. Inventory was not available for the reservation. Had to take a smaller vehicle. My family was happy with the service.
review from
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5.2
Description is accurate
Pros: This was the least expensive rental option on Kayak. You get what you pay for.
Cons: Car was dirty and smelled bad, however, there no mechanical problems. It got us where we needed to go, but my family will not allow me to rent from them again.
review from
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5.6
Pros: Price was good and the car ran well.
Cons: I rented a "mid-size car" that turned out to be a two-door. The car stank and the upholstery was stained.
review from
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9.6
Great experience
Pros: Customer service person was very friendly and not pushy and over selling. We were able to get in and on our way quickly. Vehicle was in good shape and ran well. Drop off was hassle free too. Just doesn't happen like that too often.
Cons: Car smelled like smoke.
review from
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9.6
Pros: Clean :) mid-size
Cons: windshild wipers were not great didn't have all the costs of gas clearly explained....was confused about pricing changes
review from
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4.0
Flat tire. High rates to extend contract during st
Cons: Initially given a 40k mileage vehicle with a leaking tire, which I was allowed to replace after a few days. Nonetheless, we would have liked to receive a quality vehicle. Charged a higher rate to extend contract during a winter weather state of emergency. While local customer service okay, national hotline support awful.
review from
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7.6
Cons: Slow, unmotivated staff.
review from
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