Cons: They over charged me at the counter than actuall deal which was online very disappointed
Pros: The location is convenient
Cons: This is the second time I’ve had a confirmed reservation at this branch and the second time that I’ve arrived at my pickup time to be told that my car was not available. The first time they told me I could pay extra to take a different car from the lot or wait 4 hours until the car I reserved was available. In that instance I ended up waiting, though I thought this was totally unacceptable—they should have not confirmed my pickup time if there was no car available, or made up for their mistake by renting me the available“upgrade” car at the originally agreed upon rate. Despite this experience, due to their convenient location I decided to give them a second chance. This time I arrived at my pickup time, an agent took my information and told me they were going to get my keys. After waiting outside for 10-15 minutes, a different agent came out and told me that there were no cars and I would have to wait “a while” until one became available. I left and went to the airport to rent a car from another company who were able to immediately provide a car at a lower rate. Budget rental car companies are generally not great for customer service, but I was shocked to have such a bad experience twice in a row. A rental confirmation should mean that the item will be available at the specified time at the agreed upon rate. Anything less than that is meaningless and a waste of time. I will not be back to this Enterprise branch.
Pros: NOTHING! ENTERPRISE IS TERRIBLE
Cons: THEY OVERGHARGED MY CARD BY $275!!!!!
Pros: Car wasn’t ready at expected time. Delayed by 45+ minutes waiting for car to be cleaned.
Pros: Drop-off was al little stilted because of the COVID - 19 mess, but the staff overcame that with their friendliness.
Cons: Not much!
Pros: No. I was given wrong info over the phone on the return of my monthly rental. And different information to renew the same car at the same rental place for another month car rental.
Cons: Correct information on procedures to avoid me from having to pay extra money( if my mom had not taken the extra effort to help me).
Pros: staff was friendly
Cons: car had been smoked in, gas tank was not on full
Pros: Jacob was awesome picking up the car! Super courteous and very helpful during the process!
Pros: Easy to deal with, fast and courteous. I had to switch out a car that I had rented in CA but the power steering failed. No hassle.
Cons: The car had bald tires which I didn't realize until I had to drive through a snowstorm and heavy rain.
Pros: value for the money
Cons: directions on how to use the technology in the car
Cons: Better understanding as to where to drop the car at the final destination.
Standard (Chrysler 200 or similar) is the most frequently booked rental car type from Enterprise in Birmingham.
Enterprise has 10 rental locations in Birmingham. Take a look at our Enterprise rental location map to find the best rental cars near you.