Pros: Eventually getting a car
Cons: Overbooked cars. Did not have one when promised.
Pros: The staff called me before I travelled to their offices to let me know they would not have a car for me.
Cons: They could have provided a vehicle for me per my prepaid reservation.
Cons: We were not able to get a rental and we made this reservation 1 month prior. Worst ever!
Pros: I liked ow quick the process was and how affordable the rental was.
Cons: They should tell you there is a MANDATORY $200.00 HOLD to be added to your total and placed on your credit card. You can nor pay with a debit card without a create check also.
Pros: No they was not friendly,they didn’t rent me a car they said my license was no good that was a lie had to go to Avis at the airport so I could get a car
Cons: They could have checked my license calling my insurance company.
Cons: I somehow booked the wrong location, 30 min from the airport. They would not let me change it unless I would pay $155. So I had to pay $80 for Ubers and it was very inconvenient. I’m not sure I’ll ever use Hertz again and will probably book direct in the future vs using Kayak
Pros: They were clear that a lack of inventory and local conditions were the culprit.
Cons: Had no cars so I didn’t get this rental.
Cons: prepaid for vehicle rental. then was told at counter i would be charged another $5 and change for taxes which should have been included in the prepaid amount. then i check my credit card and there were a number of pending charges from hertz none of which should have been charged to the card. Once all the pending charges cleared out there was a $10.66 charge for what??? I am considering disputing this charge with my credit card company i never agreed to this and i prepaid for everything there should be no additional charges.
Pros: The price of the rental.
Cons: The car almost made me sick every time I had to drive it. It smelled very strong of cigarettes. There was no one at the drop off location or at the counter.
Pros: The man at the service desk for the pickup was extremely friendly and personable, and the only reason I didn’t feel entirely cheated by my experience.
Cons: There is no mention of the additional security deposit at any point prior to making the reservation, even if you pay for the vehicle ahead of time, and they will attempt to force you into paying a cancellation fee if you’re unable to cover the surprise $200 deposit. Make purchasers aware, before wasting their time.
Pros: Very friendly staff and very helpful!
Cons: Nothing. It was great!
Pros: Easy return etc. Upgrading to a bigger car was nice.
Cons: Nobody likes Dodges.
Standard (Chrysler 200 or similar) is the most frequently booked rental car type from Hertz in Birmingham.
Hertz has 3 rental locations in Birmingham. Take a look at our Hertz rental location map to find the best rental cars near you.