Pros: Scheduled a 10:00pm pick up. Arrived before 10. The Dollar counter at SFO was closed, and Dollar left us literally stranded at the airport. Luckily the Avis desk was open, but of course they only had SUV’s available.. so my $130 rental turned into a $200 rental and about an about of lost time at the airport. The receptionist at the Avis desk admitted that they (Avis) and most other employees at the rental car desks will commonly leave early well before the stated hours of operation, stranding people at the airport. I politely told her what I thought of her and took my overpriced “SUV” which turned out to be a Ford Escape.. hardly an SUV.
Pros: I was confirm a luxury spot car on reservation. Agent just gave me a premium car instead. When I confront him with my booking email and he said it is their computer error , they never had this category. He said they only have it as prestige group. He could only offer premium to me. When he offer the insurance o me, I said I already purchased the insurance along with my booking. He is not pleasant and said it is the online thing again.
Cons: Agent should deliver what it was confirm on booking. They should not down grade customer request.
Pros: Dollars car rental is good
Cons: CarRentals.com with extremely poor and customer unfriendly service.
Pros: Great attendant at check out. Offered a great upgrade option for my mystery pick up.
Cons: I was not aware that there would be a $200 deposit upon pick up.
Cons: They charged me more than you promised
Pros: The vehicle itself was nice.
Cons: When making the reservation online I was told the amount I would pay on picking up the vehicle was around $650. But when I went to retrieve my vehicle 3000 miles away from my house and needing to get to an important meeting, I was told my total would be $1600.
Cons: I feel like the Kayak enticed me by having a nice car, specifically the BMW X3, for a good deal even though it was still a bit more than the lowest-priced SUVs that were available, but when I went to pick it up at Dollar, they said Kayak had messed up and gave me a Nissan Rough instead. I said I had chosen the BMW X3 but the guy from Dollar told me what I paid for wasn't in the BMW price range even though my confirmation email said intermediate SUV.
Cons: The vehicle wreaked like cigarette smoke. It was horrible. I think I’ll go with someone other than Dollar next time.
Cons: Tried to charge more than quoted. I had to speak to a manager for them to honor quoted price. The vehicle advertised, a BMW X3 was not available. Ended up getting a VW Jetta.
Pros: Friendly staff
Cons: I pre-arranged to use a toll..now I'm being invoiced for a "violation," over $25. Please resolve
Pros: Staff friendly and accommodating
Cons: Our vehicle smelled so bad like weed the entire time we had it. It was awful
Cons: The insurance cost more than the rental
On average a rental car from Dollar in San Francisco costs ₪156 per day.
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Dollar in San Francisco.
Dollar has 3 rental locations in San Francisco. Take a look at our Dollar rental location map to find the best rental cars near you.