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2.0
We didn’t get the car that we pay for. The staff at San Francisco were very rude!Reviewed 2023 Sep 18
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2.0
Charged me more than was posted.Reviewed 2023 Aug 21
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8.0
The line to pickup was very long, but I signed up for Avis preferred (a free signup) while in line and I got much faster service. The car was very nice and drop off was great.Reviewed 2023 Aug 15
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2.0
I wanted to provide some feedback to Kayak because there may have been a misleading claim made on my rental. When I went online to do my booking originally, it very clearly stated on the KAYAK website that I would receive a "Mystery Car" at Avis but spelled out that it would be a "sedan that seats 4 people". When I got to the AVIS counter in SFO, they said that it was a mystery car so it was up to them to issue any four door car, so they gave me a pickup truck which was not very satisfactory. First of all, it was not a sedan and second, the trunk at the back was an open bed which made it awkward to travel with exposed luggage. I pleaded with the counter agent that the website specified a sedan with four doors and they asked for my reservation and apparently it just showed a 4 door vehicle and did not specify a sedan, like the KAYAK website did originally when I hit the confirm button on the reservation. I would like to know how this happened because the only reason I proceeded to make the reservation is because the website specified a "sedan with 4 doors" but when the booking partner who provided the deal sent me the confirmation, sedan did not appear to be listed. I really don't appreciate this as to me, it is false advertisement and misleading sales tactics. I could care less what sedan they gave me as long as it was a sedan. But they insisted, all they had was the pickup truck which did not make my vacation enjoyable at all. I reached out to the partner that made the booking with AVIS and they suggested it is likely KAYAK's issue in what they may have printed in the ad. Regardless, I was the one who was out in the end, as I had an uncomfortable ride and ended up paying at least the amount of gas.Reviewed 2023 Aug 06
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10.0
Easy!Reviewed 2023 Jul 22
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10.0
The car and serviceReviewed 2023 Jun 01
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4.0
the minivan was nice, but they were incredibly disorganized and inefficient on pickup. Drop-off was fine, but I will likely never choose one of their vehicles again because of the pickup experience.Reviewed 2023 May 15
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8.0
Having trouble getting final receipt mailed to brettburkhead@hotmail.com.Reviewed 2023 Mar 30
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8.0
unfortunately I had no any feedback from Kayak on my message and only after communication directly to AVIS I could manage my drop-off location.Reviewed 2023 Mar 19
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2.0
I was told the only vehicle available was a large pick-up truckReviewed 2023 Mar 08
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6.0
Had to fill up oil, part-time frozen monitor screen quick customer service response but not willing to fully admit to the inconveniencesReviewed 2023 Jan 07
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2.0
Waited for two hours to get the car! Their system is slow, their service is not optimal nor friendly! Just bad experience for a lot of money! Will not use them again.Reviewed 2022 Oct 06
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