Guest reviews
Overall rating
8.0
Excellent
Based on 166 reviews
Cleanliness
8.3
Comfort
8.1
Pick-up/Drop-off
7.7
Value for money
7.6
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
23
12
16
4
5
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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2.0
Pros: Nothing.
Cons: The location was closed when I got there. How was I able to make a reservation at 5pm when the place closes at 5pm? On top of that, I got there at 4:50 p.m and the location was closed. I attempted to go to the airport Avis location and swap my reservation there but the rate was 3x more expensive and the reservation non transferable. Ended up not getting a car and had to cancel all my plans for the weeeknd. On top of all of this, Avis is now charging me a no show fee.
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2.0
Pros: Nothing
Cons: Couldn't even pick up my car
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6.0
Pros: The staff at the pickup was very friendly and helpful.
Cons: I was unable to find the return location, tried calling and no answer. Ended up being late by 20 min and getting charged for a whole extra day. The drop off process was pretty bad.
review from
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8.8
Pros: Very clean
Cons: Pickup, the store we went to was very confused about our rental and the car had some flapping underneath
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3.6
Pros: Drop off was fine.
Cons: I have used Avis Preferred for convenience and service in the past. The car had two very noticeable dents in the side and there was no notation of this anywhere. I had to flag down an Avis garage person to get information on how to document this. I then had to tell the person at the exit gate and she gave me a hand written note. I could have saved over $35 if I had used Fox Rental, but I chose Avis for their usual reliability and service which they did not provide. The car was not very clean - lots of water spots on the glass and exterior mirrors.
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4.8
Cons: They didn't have a small-sized car that I originally requested, and first gave me a large Ford sedan that was very loud (the moment you turn it on, it makes a VROOM noise without accelerating), and when I requested a different car they said they only had a large SUV, so I ended up taking that which was very uncomfortable to drive.
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5.2
Pros: Staff was friendly
Cons: The car interior didn't seem clean
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7.2
Pros: Staff was great
Cons: I tried to change my reservation via the phone, but was unable to reach anyone. I ended up just dropping the car off a full day early, but was charged the full amount.
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7.6
Pros: Pick up staff were nice. Drop off staff were not very friendly and seemed understaffed. I had to wait to check out and get my receipt.
review from
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10.0
Pros: Jay from the Bay was awesome.
Cons: Nothing! I got a hybrid and it was sweet. Put more of these into your fleet!
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2.0
Cons: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!
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5.2
Cons: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.
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Where can I find Avis car rentals in San Francisco?
Top tips for renting a car from Avis in San Francisco
- 25% of our users found rental cars from Avis in San Francisco for ₪114 or less
- Compact rental cars from Avis in San Francisco are around 40% cheaper than other car types, on average
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