2.0
I was not given a damage slip or told to look at the damage ahead of time on my rental car. I was told (through an email) that a scratch was there that had not been there before my rental. I drove the car the entire time with the exception of valets at my hotel and did not cause damage. Because I did not get to inspect it and was not given a form to do so, I do not have evidence that something happened under my watch and just have to take their word. I also would have liked them to tell me when I turned the car in, as I did not have a chance to see what they are saying I did. It all feels pretty unfair. This could have been resolved if they had given me a damage form ahead of time.Reviewed 2023 Dec 04
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10.0
I like the ease of registration & pickup. Appreciated the free upgrade too.Reviewed 2023 Dec 04
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10.0
Staff friendly and efficiient. Product amazing. The only negative with the whole experience was the lengthy line at pick-up.Reviewed 2023 Oct 14
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8.0
Check in process a bit slow, but good prices and nice vehicles.Reviewed 2023 Sep 23
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4.0
W try long wait time to pick up the car and it was not clean!Reviewed 2023 Sep 22
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8.0
Good car. Easy pick up and drop off. But the guy checking in the car at drop off was way too pedantic - customers before and after me were complaining as even the tiniest mark easily rubbed off was being circled. Luckily I photographed damage to my vehicle at pick up. Took way too long to do the drop off as I waited almost 20mins for the car Infront of me to be checked then almost ten minutes to check my car. Apart from drop off all good.Reviewed 2022 Nov 21
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8.0
Upgrade to BMW was nice.Reviewed 2022 Nov 06
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10.0
The woman who helped me at the San Francisco location was AMAZING! The only complaint I have is that the vehicles available weren’t what I would consider luxury. For example, the most luxury sedan available was a BMW 3 series.Reviewed 2022 Nov 02
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10.0
The service during our rental experience was phenomenal. We received especially great service from Subhadra during our pickup at SFO. She was extremely helpful in talking us through our options and helping us arrive at the car that was the best fit for our trip.Reviewed 2022 Oct 15
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6.0
I was so glad I wasn’t in the hour-long Budget line at SFO – apparently that is normal. I was annoyed that Sixt’s mobile check-in didn’t work and that I got “upgraded” to an SUV that ended up having a charge of $140 added for my pre-paid gas. I only used half the tank so I really didn’t need that!Reviewed 2022 Oct 10
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10.0
Staff was easy to work with, process was simple and streamlined, lines were much shorter than other car rentals, and the price was less. The car itself was perfect for our needs and in great condition, nearly newReviewed 2022 Oct 05
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2.0
We rented a small SUV from Sixt. I walked around the car at the beginning of the rental, and didn't see any damage. During our trip we barely used it, parked it at a private home, and in a big uncrowded lot at a conference, and returned it at 4:45am - no attendant was there. I then get an email from Sixt saying that we damaged the car!!! We had no accident, no curb hit, nothing that would even slightly damage the car. I can't believe a car rental agency this big would try something like that. Total B.S. - Avoid Sixt. They are good in Europe (we've rented from them a number of times there, but the U.S. is different).Reviewed 2022 Sep 20
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