Book Thrifty car rentals in San Francisco

Reviews for Thrifty in San Francisco

Recent reviews

Traveler rating

Wonderful

23

Very good

9

Good

4

Okay

5

Fair

4

Mediocre

0

Poor

84

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2.0

Land in SFO at 10PM -- flight was 30 minutes early at 9:30 - go to Thrifty Rental counter. There are 18 people in front of me in line and ONE person working the counter - taking 15 minutes minimum with each person. Everyone in line is worried - seems to "know" the counter closes at 11PM - what will happen then? A second counter person comes out and everyone breathes a little easier, then the first counter person goes away - leave ONE counter person!!!! I waited 45 minutes and now there were 15 people in front of me (I have photos!) I called the number I was given to call for questions and imagine! They closed at 10PM - please call back tomorrow. At a few minutes before 11PM with still 13 or 14 people in line ahead of me - I went to the Alamo counter and rented a car and was driving out of the parking lot at 11:05. Worst experience ever. Never again and I caution everyone trying to get a Thrifty car late at night in SFO...Reviewed 2023 Nov 08

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4.0

Bad serviceReviewed 2023 Oct 30

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2.0

2 hour wait for pick upReviewed 2023 Oct 09

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2.0

One hour wait. Ev car hard to find charging station that workedReviewed 2023 Oct 04

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4.0

Arrived on time (9:20 pm). Stood in line with 36 other customers (three people were working the counter) for over thirty minutes. When I got to the counter, I was told that my car wouldn't be ready for almost two hours . . . but for an additional $160 dollars (per day) they could give me another car. I had no option but to wait. Fortunately, it was only 45 minutes before they sent me down to get a Hertz car (still billed through Thrifty). All was fine except I ended up with a 7-passenger Ford Expedition when I wanted a sub-compact. The Ford got 18 mpg (so my gas cost was higher) and was a monster to navigate through San Francisco traffic.Reviewed 2023 Oct 04

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10.0

Terrible neighborhood. Great car at a reasonable price and fantastic counter staff.Reviewed 2023 Sep 22

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1.9

Customer service was awful.Reviewed 2021 Jul 07

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10.0

Pros:Excellent serviceCons:Keep it up the excellent serviceReviewed 2021 May 31

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2.0

Cons:We waited over 2 hours for a reservation we had made a month before our trip. As an apology for waiting, the associate at the desk assured us we could return the car empty, but we were charged over $100 for gas upon return. On the way out of the lot after we finally were placed in a car, the parking lot attendant lowered the security gate on our car, and the replacement they gave us was an older model than we paid for, and very dirty and smelly.Reviewed 2021 May 27

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2.0

Pros:NothingCons:Everything - surly staff, long wait in line only to be told my car wouldn't be available for 1.5-2.0 hours. Ended up in a tiny compact car that killed my back. When I dropped off the staff member was swearing to himself and banging things around before he got to me. Terrible. I will never rent from Thrifty again.Reviewed 2021 May 25

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4.0

Pros:Staff was good. Need to work with customers to give them a better option when renting carCons:Offer a better car option......Reviewed 2021 May 24

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2.0

Pros:We liked the size of the car and the gas mileage. Drop off was fine.Cons:Pick-up was terrible. They did not have enough cars even for those of us who booked ahead of time. Long line and minimum wait was 2 hours from scheduled time. Very inconvenient to all parties. Understaffed and rented far more cars than they had available. Very poor planning.Reviewed 2021 May 23

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• 6.4 /10Budget Car Rentals at San Francisco
• 5.3 /10Hertz Car Rentals at San Francisco
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• 4.5 /10Economy Rent a Car Car Rentals at San Francisco

• What is the most popular rental car from Thrifty in San Francisco?

  Economy (Toyota Yaris or similar) is the most frequently booked rental car type from Thrifty in San Francisco.

• How many car rental locations does Thrifty have in San Francisco?

  Thrifty has 4 rental locations in San Francisco. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes