Guest reviews
Overall rating
7.4
Good
Based on 44 reviews
Cleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.3
Value for money
7.2
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
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5
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3
4
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9.2
Cons: There was bubble gum in the passenger door pocket. Otherwise very clean and nice. Return guy was funny and pleasant.
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5.2
Pros: Counter was understaffed.
Cons: More staff. Better selection of cars.
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4.8
Cons: Employee rambled on about an email we should have received about our booking and was not friendly. I requested to prepay gas and was never told the price which ended up being around $4.00/gallon. Never would have paid that but her rambling about the email and what we still owed made the situation intolerable. I will not use them again.
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9.6
Pros: Yes
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9.6
Cons: Lower insurance rates
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3.2
Cons: Rented car in orlando mco Airport. Found out since they were booked my reservation was automatically transferred to sanford orlando NOT MCO. When I went to pick up my car. I was charged an additional $350. What a rip off. I was stuck. I was told by the agent that it happens often and I was lucky to get a car. Why did I have to pay another $350.
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2.0
Pros: Personnel @ counter very nice, very professional, but we had to make several changes as our trip unfolded, Having booked through Kayak, we could not make any changes and ended up losing the entire amount. Lesson learned: do not go thru Kayak.
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10.0
Pros: Yes
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9.6
Pros: Yes extremely easy pickup and dropoff. The people also friendly and helpful.
Cons: I know the location was going thru renovations, but a sign would help where the service desk is at. I saw no sign for dollar and walked past them. Overall excellent and will rent from them again.
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6.8
Pros: The lady at the counter gave us a free upgrade for space, and explained everything in detail. Drop off was quick and easy.
Cons: When we arrived at the counter no one was around, waited about 5 minutes before she came in from outside. When you book online it says that there will be a deposit taken but says it will be based on the vehicle rented. We had rented a small SUV and it ended up being $290 plus what I paid for the rental. Wish I would have known it would be so much, took a large piece of my spending money for the time there. Now you get this deposit back but are unable to use it on vacation.
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2.4
Cons: The counter clerk added “extra” protection to the bill without my wife’s concent and then would not remove it or refund it. We will not be using Dollar again.
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5.6
Stressful Service
Pros: Cleanliness
Cons: We were misinformed regarding pricing and not given a choice regarding certain optional expenses, resulting in overpayment and incredibly difficult customer service. Finally we were able to change our renters agreement but watch out for hidden charges akd make sure you ask what your options are.
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Where can I find Dollar car rentals in Sanford?
Top tips for renting a car from Dollar in Sanford
- Compact rental cars from Dollar in Sanford are around 53% cheaper than other car types, on average
FAQs about renting a car from Dollar in Sanford
What is the most popular rental car from Dollar in Sanford?
How many car rental locations does Dollar have in Sanford?
Does Dollar have a car rental location at the airport: Orlando airport (MCO)?
Does Dollar offer shuttle or airport pick-up services from Orlando airport (MCO)?
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