Book Avis car rentals in Sanford

Reviews for Avis in Sanford

Recent reviews

Traveler rating

Wonderful

3

Very good

2

Good

1

Okay

2

Fair

0

Mediocre

0

Poor

7

4.0

The woman that assisted us was doing the job of 12 people. She was thorough and friendly, but she was the only one so we waited an HOUR in line after our flight before we got our car. Once we got the car, it was dirty inside, like someone spilled soda on the console and floor and door. Was not cleaned, just vacuumed. Drop off was perfect!Reviewed 2024 Mar 25

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2.0

They didn’t have a car at the location where I wanted it. I kept adjusting the times to be in times it wouldn’t work for me. I just did the times on the app and it continued to change them back to what they were previously. I contacted Avis customer support to try to get resolution to the problem. They never would contact me back. They finally contacted me after I had already gone with a different rental car company. Worst experience ever. Cars were not available as the app suggested. Tried to make adjustments to the times and they were not flexible.Reviewed 2023 Oct 19

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8.0

Pros:Staff was helpful and very efficient.Cons:The price was really excessive, specially when there was available inventory.Reviewed 2021 May 11

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2.0

Cons:They did not have the SUV I had Booked . they only had one car on the lot and it would not fit my needs. The office was very unpleasant looking. dirty .Reviewed 2021 Apr 20

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10.0

Cons:Well I would like a receipt which I have not received yetReviewed 2021 Jan 26

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10.0

Pros:staff was nice and helpful.Cons:Drop off was confusing. There were no spots empty to return car to Avis markingsReviewed 2020 Sep 22

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2.8

Cons:The Rogue we had smelled like smoke and was very beat up. Big dent passenger door, rust knicks, scratches On interiors, parts broken off of seatbelt. Cheap but gross.Reviewed 2020 Jun 28

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6.4

Pros:Car was new and clean. The local AVIS reprepsentative at 340 FL-16 St Augustine, FL 32084 gets a major kudos on this one - see below for what he helped us avoid.Cons:We had to change the driver on our reservation at the last minute bc my sister-in-law suffered an eye injury at work and wasn't able to see to drive (she's a nurse). Instead of allowing us to change the driver on our original reservation, they made us cancel it - with penalty - and make an entirely new reservation for double the original cost. Very very disappointing, especially treating a front line worker like that during the time of COVID! Then, at the end of the reservation, we needed to return the car to a different location than where we picked it up due to a change in our flight. The local AVIS reprepsentative at 340 FL-16 St Augustine, FL 32084 gets a major kudos on this one. I called his location which was only 4 miles from where we were staying and he said he could accept our return. I called back because I forgot to ask him if there was any fee for returning to a different location than the pick-up location, but he was busy so I got AVIS national. They told me I could return the car there for the low low price of a little over $700!!! WTF .... unbelievable. And the representative tried to convince me that paying over $1000 for a 4-day car rental was somehow a "good deal." Absolutely ridiculous. I called the local rep back and he told me he would waive that fee. Thankfully, he was true to his word and we were only charged the original fee we were quoted. However, still double our original reservation. So I have to say AVIS, I don't see renting from you again in the future.Reviewed 2020 May 26

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2.0

Cons:We picked up our rental late in the evening. The following day we went to use the car and found it was infested with small spiders that were coming out of every crevice and all over the seats. The customer service to get the issue corrected was poor. I could either wait around for however much time it would take to get a tow truck and ride with them to get a new vehicle. All the while I was missing the conference I flew in to attend. I decided to drive the infested car myself to save time and get a new one. It was replaced, but I had to wait for the new car to be cleaned. Again all the while missing my conference. I was not compensated for the hassle or time I was not able to utilize the original car that was given.Reviewed 2019 Oct 14

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9.2

Pros:Everything went very smoothlyReviewed 2019 Jul 24

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2.0

Cons:Does not accept debit cards as payment. I called multiple times to the office and it kept sending me to the 1800 number where someone told me they do. After I took a Lyft there and waited in line I was told they dont accept debit and couldn't get my rental. very frustratingReviewed 2019 Apr 07

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10.0

really quick through pick-up and drop offPros:The hassle free experieinceReviewed 2018 Jun 17

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More

• What is the most popular rental car from Avis in Sanford?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Avis in Sanford.

• How many car rental locations does Avis have in Sanford?

  Avis has 2 rental locations in Sanford. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Orlando airport (MCO)?

  Yes