Book Enterprise car rentals in Charlotte

Reviews for Enterprise in Charlotte

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Excellent

75

Good

6

Okay

6

Mediocre

27

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car availablestaff was very helpful

car was greatgreat experience

get the cargreat customer

airport locationgreat price

great servicecustomer service

pick up and drop

10.0

Quick and good customer serviceReviewed 2022 Jul 16

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2.0

I reserved a car twice and received confirmation of my reservation; however, I was then called the next day (both times) and told the reservation could not be honored.Reviewed 2022 Apr 03

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10.0

Easy and quick check in/out with professional staff. Car was clean and ran great.Reviewed 2022 Jan 05

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2.0

Rental Car with Enterprise Location: Enterprise Rent-A-Car Charlotte, NC 6541 E Independence Blvd, Charlotte, NC 28212 June 26, 2021 Made a reservation for a Premium SUV (Chevy Suburban or similar – basically something for 7-8 people) for Dec 26th-Jan 2nd 2022. September 2021 Contacted location regarding changing pickup and to confirm that they did in fact have the size vehicle I have a reservation for, since I had checked a few times and the website kept saying the location did not carry the size vehicle I reserved. Spoke with Corey and he actually wasn’t sure if the location was going to be open on the day we made our reservation due to the holiday. Couldn’t confirm and I had to call back. Was not feeling “Confident”. October 15, 2021 Called the branch once again to check about the vehicle I had reserved, as we needed the size we had reserved and if they don’t carry it, we would change our reservation to another site. Spoke with Lauren and she assured me that they would have the vehicle we needed and that they would be open and we could pick it up as soon as the branch opened. December 24, 2021 Called the branch spoke with Corey and asked if I could pickup my vehicle early due to the fact they were closed the next day due to holiday and my pickup was bright and early the next day. Was told at that time my vehicle was not there, said he would call me when it came in. Because of holiday location was closing early. I called a few hours before and asked if my vehicle was in yet (due to the fact it was Christmas the next day and they would be closed and I would need it when they opened the day after). No one at this office could confirm when the vehicle I had reserved would be in giving me the impression they were NEVER going to really give me the vehicle I reserved. So I finally asked what 4 wheel drive vehicle did they have that would fit my needs. They offered the Chrysler Pacifica van, because I did not have a lot of confidence in the fact they were not going to have the vehicle I needed and we were leaving bright and early the day after Christmas, we decided to pickp up the vehicle 2 days early. They charged $140 a day for the additional days (it’s a gouge on their part but we knew they were not going to have our car and didn’t want to find that out on the day we were leaving—so we agreed). So we pickup the van, 2 days early. After looking at the paperwork, the drop off time is wrong, and I’m being charged for my husband as an additional driver. As well as the tank is not full and no one has said anything to us about what is expected at drop off. Week of December 27th – Jan 2nd While using the van, made several attempts to call the office. Obviously busy season, placed on hold for long time and when you do finally talk to someone they are in such a hurry you are not given the grace and courtesy to ask your questions. At times you feel like you are really a bother for calling. We did realize on the trip that the return time was not going to work, with our schedule and we wanted to call the office to let them know. Couldn’t reach anyone January 1st. Called January 2nd around 9:30 a.m. was greeted by a hurried agent by the name of Jacqueline. I wanted to let her now we would be dropping the car off after hours today and did they have a drop box (the website says they do not). She assured us they do. I also told her they have added my husband as an additional driver that we are being charged for, she did some checking and then finally said they’ll credit us. No idea what that means and since we are dropping the car off I don’t feel confident this will happen. Sad she could not do it for us. Or even offer a helpful solution. Next, asked her about how tolls are charged, abrupt response “your billed later”. January 2nd, 2022 – 6:00 p.m. Dropped vehicle off- we have a complete video of the vehicle as well as a complete video of the keys being deposited in their drop box with paperwork stating my husband was not supposed to be charged as an additional driver. I am very disappointed in the service I received from this location. The attendants that helped us at pickup were nice to work with (I think his name was Corey), but everything from confidence that I would get the vehicle I reserved, to speaking with a live person when I called the branch, to when I did reach someone getting a courteous and patient person. I get that the rental car industry is hit by challenging times like every other travel industry these days, but this rental was way way too hard and it really didn’t have to be. We have always considered Enterprise as an exceptional rental car company, but this experience has set a different standard. So now we wait for our credit card to be charged the proper amount, will that be hard too? Jan 3rd – 9:40 a.m. Trying to reach location to confirm my vehicle was received as we had to drop off after location was closed. Voicemail kept spinning--- hung up on 3 times – after 40 min 12:35 -- STILL trying to reach branch to confirm receipt of keys and vehicle – went through 800 # and still got no help!Reviewed 2022 Jan 03

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2.0

This experience was far from good, compared with previous ones I've had with the company. The location did not have the vehicle I had reserved and had nothing comparable as a substitute. When I was eventually able to get a vehicle two and half hours later, it was still not the vehicle I had reserved and it was not properly cleaned. I think that the manager of the location should have checked the system the previous night before closing to see what had been reserved for the location for the following day so that efforts could have been made early the next day to secure the required vehicles. The agent handling my reservation was courteous but a two and half hour wait was far from convenient.Reviewed 2021 Oct 28

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10.0

Easy pick up. Quick in and out. Agent was super friendly and knowledgeableReviewed 2021 Oct 24

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4.0

The ability to change the reservation was difficult online and I didn't realize my car would be given away if my plane was late. As a result, my reservation prices weren't honored. Also when I returned my car, the attendant told me to turn the keys in. Then he checked me in for the following day and charged me an extra day. Overall, I was very disappointed with Enterprise and their business practices.Reviewed 2021 Oct 19

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10.0

Excellent service, no problems whatsoever, pick up drop off the Cadillac we put 1400 miles on was an absolute dream! A special thanks To the young lady that Helped us When we drop the car off get the billing situation resolved!!!Reviewed 2021 Jul 24

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8.0

Pros:The staff was very friendly at the location my car really ended up being at.Cons:My car was at the wrong location. $60 cab ride to go find it off airport property. Gave my car away even though I called. But they found me a mostly clean car. They were very friendly. But a shuttle would’ve been nice.Reviewed 2021 Jul 01

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8.0

Pros:In spite of there being no reservation, I was able to rent a car. At significantly higher price. Enterprise could not find my reservation at allCons:I should have had a reservation at the cost I signed up forReviewed 2021 Jun 30

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10.0

Cons:Car rentals are too expensive it’s like making a car payment for the use of only one weekReviewed 2021 Jun 04

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10.0

Pros:Staff was very friendly and fastReviewed 2021 May 25

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• What is the most popular rental car from Enterprise in Charlotte?

  Compact (Mitsubishi Mirage G4 or similar) is the most frequently booked rental car type from Enterprise in Charlotte.

• How many car rental locations does Enterprise have in Charlotte?

  Enterprise has 14 rental locations in Charlotte. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Douglas airport (CLT)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Douglas airport (CLT)?

  Yes