Guest reviews
Overall rating
8.4
Excellent
Based on 442 reviews
Cleanliness
8.4
Comfort
8.6
Pick-up/Drop-off
8.3
Value for money
8.2
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
131
29
15
14
34
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2.0
Cons: I ordered a Tahoe or similar and they didn’t have anything but a van. Had to come back to get the van and then waited 30 minutes the second time I came back for it. When I drove off the tank wasn’t even full. It was only at 1/4 tank. When I went to drop off the vehicle a few hours early at 7:50 am the manager told me they don’t open for 10 minutes. From beginning to end was a terrible experience. Left the keys in a drop box and left.
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10.0
Cons: N/A
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5.6
Cons: The vehicle should have been a lot cleaner, both inside and out.
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8.4
Pros: The staff was great and the drop off was very easy.
Cons: They did not have the car that I reserved.
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6.8
Cons: Cigarette smoke. The car including the trunk smelled like smoked cigarettes. At first when we put the luggage in the car, it seemed like the smell was only coming from the trunk, driving the car further I realized that my hands smelled heavily like cigarettes (which I’ve never smoked in my life) and I realized it was coming from the steering wheel. Not pleased with that at all.
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2.0
Cons: Called at the last minute and said they had no vehicle for me. I made other arrangements.
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2.0
Cons: They gave my car away half hour after my appointment without contacting me, I called Hotwire to complain, they have my confirmation number but they could not locate my reservation number, I ended up canceling my plans.
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5.6
Pros: P/u and drop off were fine.
Cons: Car REEKED of marijuana. I had to drive in that stupid car with my son for 5 days.
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9.2
Pros: Staff was friendly and helpful
Cons: The interior of the car had smudges on the screen and could’ve been a little cleaner.
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8.8
Pros: well trained and efficient staff
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7.6
Cons: The wait to get the car was long.
review from
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7.6
Pros: Quick pick up and clean car.
Cons: Drop off went poorly. Was wrongly accused of a scratch above the gas tank that was there when I picked the car up and did the walk around.
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Where can I find Enterprise car rentals in Charlotte?
Top tips for renting a car from Enterprise in Charlotte
- Economy rental cars from Enterprise in Charlotte are around 49% cheaper than other car types, on average
FAQs about renting a car from Enterprise in Charlotte
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