Guest reviews
Overall rating
7.3
Good
Based on 465 reviews
Cleanliness
7.8
Comfort
7.6
Pick-up/Drop-off
7.0
Value for money
7.0
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
88
49
55
25
40
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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10.0
Pros: The person in the front desk was Awesome, the car was clean and comfortable.
review from
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9.6
Pros: Staff very friendly and helpful.
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10.0
Cons: Nothing
review from
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9.6
Pros: Staff was friendly. We got a better option as the vehicle we had booked was unavailable.
Cons: Nothing.
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6.0
Pros: Didn't rent this car.
review from
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7.6
Pros: Car and the person at check in were great
Cons: Crazy driver that received our car accelerated like in a race and almost run over us
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4.4
Pros: Decent vehicle
Cons: I reserved a full-size SUV. When I got there, there were no full-size SUV is available. I had a choice between a midsize SUV, or a minivan. I wasn’t very happy, but I chose the minivan. I was then told I had to wait because it was being cleaned and sterilized. I was told it would take 15 minutes. I waited for it just a little over an hour, before I could actually get the minivan. Today I returned it, before the 2 o’clock deadline on the contract. And then I received my receipt. The receipt I had a charge for fuel and service. I had filled up the minivan less than 2 miles away from the airport. The receipt also had a charge for keeping the car an extra hour. I return the car at 1:53 PM and again, my receipt said it needed to be returned by 2 PM. I’ve been frustrated from beginning to end with the entire rental process with dollar. I have rented 29 times through work with a competitor, and have never had an issue.
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10.0
Pros: The staff were all very friendly and helpful and the car was clean and comfortable.
Cons: The windshield wiper fluid. I know it's strange but it kept leaving residue on the car that would not come off and made seeing sometimes difficult.
review from
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6.8
Pros: The personnel were kind and helpful.
Cons: I reserved a BMW SUV at initial booking. When I arrived to the counter they handed me keys to a Toyota Rav 4. When I reached the parking garage I saw the BMW was parked. I then presented my printed invoice illustrating my reserved BMW, and they allowed me to transfer. As I reached the gate to exit the parking garage, another attended came to stop my progress. I was directed to return the BMW and to use another vehicle. Why did I not get the car I reserved?
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2.0
Cons: Refund
review from
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8.8
Pros: Service by Georgia (she was a peach!) was friendly, professional, and helpful.
Cons: The car I was initially given had a key fob w/a low battery and I could not lock/unlock doors or trunk to car. However, Georgia immediately put me into another car and I was on my way.
review from
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10.0
Pros: comfort and power of car
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Where can I find Dollar car rentals in Charlotte?
Top tips for renting a car from Dollar in Charlotte
- 25% of our users found rental cars from Dollar in Charlotte for ₪86 or less
- Economy rental cars from Dollar in Charlotte are around 49% cheaper than other car types, on average
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